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For Companies At a Glance
- Tasks: Manage work orders and support maintenance engineers in a dynamic environment.
- Company: Join OCS, a leading facilities management company with a strong commitment to values.
- Benefits: Opportunities for professional development and career progression in a diverse workplace.
- Why this job: Be part of a team that makes a real difference in people's lives and communities.
- Qualifications: Strong PC skills, communication abilities, and a knack for organisation are essential.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Key Responsibilities- Dealing with Works Orders (both PPM and Reactive) submitted through the Concept Evolution system and Maximo CAFM System.
- Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers.
- Monitoring Job Progress, recording on the work orders and keeping customers informed throughout the work process.
- Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, uploading certification and updating log notes.
- Planning in and organising PPMs for the month ahead.
- Understanding of asset management principles and maintenance techniques.
- Excellent PC skills and experience in the use of Microsoft Office packages is essential.
- Experience in the use of a CAFM system is preferable.
- Excellent communication skills including verbal and written.
- Ability to form relationships with clients and to exceed customer expectation.
- Well Organised/efficient time management.
- Will need to undergo BPSS clearance and a Disclosure Scotland check carried out as part of the onboarding process.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Service Desk Operator employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Operator
✨Tip Number 1
Get to know the company! Research OCS UK & Ireland and their TRUE values. When you understand their mission, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Service Desk Operator, you'll need to be clear and concise. Try role-playing with a friend or family member to boost your confidence before interviews.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks. Use examples from past experiences to illustrate your efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Service Desk Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with asset management and CAFM systems. We want to see how your skills align with the Service Desk Operator role, so don’t hold back!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally.
Highlight Your Organisational Skills: Being well-organised is crucial for managing work orders and planning PPMs. Share examples from your past experiences that demonstrate your time management and organisational abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts while you’re at it!
How to prepare for a job interview at OCS
✨Know Your Systems
Familiarise yourself with the Concept Evolution and Maximo CAFM systems. Being able to discuss your experience or understanding of these systems will show that you're prepared and serious about the role.
✨Showcase Your Communication Skills
Since excellent communication is key for a Service Desk Operator, practice articulating your thoughts clearly. Consider examples from past experiences where you successfully managed customer expectations or resolved issues.
✨Demonstrate Time Management
Prepare to discuss how you prioritise tasks and manage your time effectively. Think of specific instances where you organised work orders or planned maintenance schedules to meet deadlines.
✨Embrace the TRUE Values
Understand OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be ready to share how you embody these values in your work and how they align with your personal work ethic.
