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- Tasks: Lead security strategy for major stadiums and ensure top-notch safety and customer service.
- Company: Join OCS, a leading facilities management company with over 50,000 colleagues and a £2bn turnover.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive work environment.
- Why this job: Be the face of security at iconic venues and make a real impact on visitor experiences.
- Qualifications: Experience in high-volume events, managing teams, and relevant certifications like IOSH or NEBOSH required.
- Other info: OCS values diversity and encourages applications from all backgrounds.
The predicted salary is between 60000 - 84000 £ per year.
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About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
The overall purpose of the role is:
To take complete ownership of the security strategy and operating procedures for OCS across the Chelsea FC contract, comprising of three locations; Stamford Bridge, Cobham Training Ground and Kingsmeadow Stadium with circa 100 staff.
To take complete ownership of the security strategy and operating procedures for OCS across the Brentford FC contract, comprising of two locations; G-Tech Stadium & Brentford FC Training Ground with circa 20 staff.
The role holder will drive people management, compliance, best practice implementation, staff welfare, continuous improvement and ultimately customer satisfaction.
You will act as the subject matter expert on all aspects of security (including major event security), leading and developing practices on both new and existing processes, procedures and technologies, to ensure the safe and effective delivery of OCS’ contractual obligations to our client.
You will be the face of the contract, developing a strong relationship with the client and OCS managers alike, taking on a consultative approach to making safety recommendations and ensuring that your team continue to deliver a first-class visitor experience.
Additional Responsibilities Will Include
- To manage and lead the security team ensuring that all processes are constantly reviewed and updated to ensure that the security and customer service delivery are aligned with the events in tenancy and there is a continuous improvement plan.
- To manage and lead the Security team ensuring all processes are compliant and constantly kept up to date.
- To produce and implement an annual readiness, testing and exercising regime in accordance with the security strategy to ensure all security measures are met to the required standard.
- To ensure the security team performing to the required operational standards and emergency procedures.
- Responsible for the delivery of all operational practices and effective security measures are deployed wherever the services are required.
- Ensure innovation is being deployed within the security service and ensure you are up to date with industry developments.
- Responsible in the delivery of physical security services in order to support site resilience and provision of a safe and secure workplace.
- Direct line management responsibility to Site Security Manager – 2 stadiums, 2 training grounds
- To provide operational leadership to the operational and administrational team.
- To ensure there is a strong customer relationship with effective communication with all key client stakeholders.
Skills And Experience Required
- Experience Senior Security Manager with demonstrable history in a high-volume events or sports venue is essential
- Experience with managing multisite locations.
- Proven track record in delivering change management.
- Proven track record in delivering exceptional customer satisfaction and client relationship.
- Holds IOSH or NEBOSHH Certification
- L4 Spectator Safety Desirable
- SIA Door Supervisor and CCTV licenced.
- Proven track record of managing large team of staff, including motivating, and engaging the workforce whilst continually developing the skill sets.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other, Information Technology, and Management
-
Industries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting
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Security Account Manager - Stadiums employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Account Manager - Stadiums
✨Tip Number 1
Familiarise yourself with the specific security protocols and challenges associated with stadiums and large events. Understanding the unique environment of sports venues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management and security sectors, especially those who have experience in sports venues. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Research OCS's current contracts and their approach to security management. Being knowledgeable about their operations and values will allow you to tailor your discussions and show how you can contribute to their mission.
✨Tip Number 4
Prepare to discuss your experience with change management and team leadership in detail. Highlight specific examples where you've successfully implemented new processes or improved customer satisfaction in previous roles.
We think you need these skills to ace Security Account Manager - Stadiums
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security management, particularly in high-volume events or sports venues. Emphasise your leadership skills and any certifications like IOSH or NEBOSH.
Craft a Compelling Cover Letter: In your cover letter, express your passion for security management and how your values align with OCS's TRUE values of Trust, Respect, Unity, and Empowerment. Mention specific examples of how you've successfully managed teams and improved customer satisfaction.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in managing multisite locations and delivering change management. Use metrics to demonstrate your impact, such as improvements in safety or customer feedback scores.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at OCS
✨Understand the Security Landscape
Familiarise yourself with the current trends and challenges in stadium security. Be prepared to discuss how you would address issues like crowd management, emergency procedures, and the latest security technologies.
✨Showcase Your Leadership Skills
As a Security Account Manager, you'll be leading a team. Highlight your experience in managing large teams, motivating staff, and implementing change management strategies. Use specific examples to demonstrate your leadership style.
✨Emphasise Client Relationship Management
OCS values strong client relationships. Be ready to share your experiences in building and maintaining client partnerships, particularly in high-pressure environments like sports venues. Discuss how you ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Prepare to discuss how you would handle security breaches, manage crises during events, or implement new security measures effectively.