At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS, a leading facilities management company with over 50,000 colleagues.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive workplace.
- Other info: Flexible shifts available, including weekends and evenings.
- Why this job: Be a vital part of a team that values trust, respect, and empowerment.
- Qualifications: Must have a valid SIA License and strong observational skills.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
This position will be based at Morrisons Edinburgh, working Friday and Saturday 14:00 - 22:00 and Sunday 08:00 - 20:00. As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Maintain a visible security presence, deterring theft and anti-social behaviour
- Patrol the store and monitor CCTV for suspicious activity
- Respond to alarms and incidents, escalating where required
- Conduct searches in line with company procedures when necessary
- Complete accurate incident and observation reports
- Work closely with store management and staff on security matters
- Provide a professional and approachable presence
- Assist customers and staff with queries
- De-escalate challenging situations calmly
- Follow all site procedures, company policies and legal requirements
- Support the wider team and undertake additional duties as required
Ideal Candidate
- Must have the Right to Work in the UK and ability to undergo DBS and BS7858 security clearance
- Valid SIA Licence (Door Supervisor (DS) or Security Guarding) and relevant security experience
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS
Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
#J-18808-LjbffrRetail Security Officer employer: OCS
OCS is an excellent employer that values its employees by fostering a supportive and inclusive work culture in Bristol. With opportunities for personal growth and development, you will be part of a dedicated team that prioritises customer satisfaction and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures that OCS follows. Understanding their approach to safety and customer service will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Highlight your experience in customer service when discussing your qualifications. As a Retail Security Officer, you'll need to balance security duties with providing a welcoming environment, so showcasing your ability to handle customer interactions is key.
✨Tip Number 3
Prepare for situational questions that may arise during interviews. Think of examples where you've successfully de-escalated confrontational situations or identified suspicious behaviour, as these are crucial skills for the role.
✨Tip Number 4
Network with current or former employees of OCS if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview process.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks such as monitoring CCTV, conducting patrols, and providing customer service.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in security roles or customer service. Mention specific situations where you demonstrated strong observational skills or handled difficult situations professionally.
Tailor Your Application:Customise your application to reflect OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Show how your personal values align with theirs and how you can contribute to their mission.
Proofread Your Documents:Ensure that your CV and cover letter are free from spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a security role.
How to prepare for a job interview at OCS
✨Showcase Your SIA License
Make sure to bring your valid SIA License to the interview and be prepared to discuss how it has equipped you for the role. Highlight any relevant training or certifications that demonstrate your commitment to security.
✨Demonstrate Strong Observational Skills
Prepare examples of situations where your observational skills helped prevent theft or manage a difficult situation. This will show your potential employer that you can effectively identify suspicious behaviour.
✨Emphasise Customer Service Experience
As a Retail Security Officer, you'll need to provide excellent customer service. Be ready to share experiences where you successfully de-escalated confrontational situations or assisted customers in a professional manner.
✨Understand Company Values
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how these values align with your own and how you would embody them in your role.
