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- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS UK & Ireland, a leading facilities management company.
- Benefits: Full-time role with opportunities for professional development and career progression.
- Why this job: Make a real difference in retail security while gaining valuable experience.
- Qualifications: Valid SIA License and strong observational skills required.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 24000 - 36000 £ per year.
Retail Security Officer
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.
About The Role:
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities:
- Act as a visible security presence within the store, deterring theft and anti‑social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De‑escalate confrontational situations calmly and professionally.
- Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements:
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. We are an equal opportunities employer and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology, Management, and Other
Industries
Facilities Services
Location
Downham Market, England, United Kingdom
#J-18808-Ljbffr
Retail Security Officer employer: OCS
Contact Detail:
OCS Recruiting Team
We think you need these skills to ace Retail Security Officer
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like monitoring CCTV, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Retail Security Officer, you'll need to interact with customers and staff regularly. Practice articulating your thoughts clearly and confidently. Think of examples where you've successfully de-escalated a situation or provided excellent customer service, as these will be valuable during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with theft or a confrontational customer. Prepare by thinking through your responses and using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills effectively.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. Even if the role involves a uniform, showing up in smart attire demonstrates your seriousness about the position and respect for the interview process.
