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For Companies At a Glance
- Tasks: Be the face of safety, protecting customers and staff while delivering top-notch service.
- Company: Join OCS, a leading facilities management company with a diverse and inclusive culture.
- Benefits: Professional development, career progression, and a supportive team environment.
- Other info: Flexible shifts available across Scotland, including evenings and weekends.
- Why this job: Make a real difference in-store while gaining valuable experience in security.
- Qualifications: Valid SIA License and strong observational skills required.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working – Monday 13:00-22:00. Tuesday and Wednesday off. Thursday and Friday 08:00-16:00. Saturday and Sunday 12:00-22:00.
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
- Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Retail Security Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common security scenarios. Think about how you'd handle theft or anti-social behaviour in-store. Showing that you can think on your feet will impress the hiring team!
✨Tip Number 3
Dress the part! When you go for an interview, make sure you look professional and approachable. First impressions matter, especially in a role where customer service is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, signing up for job alerts means you won’t miss out on any new opportunities that pop up.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong observational skills and communication abilities in your application. We want to see how you can bring a calm, professional approach to the role!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities of the Retail Security Officer role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise: When writing your incident reports or any other documentation, clarity is key. We appreciate applicants who can communicate effectively and keep things straightforward. Show us you can write well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you can sign up for job alerts to stay updated on future opportunities!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Retail Security Officer role. Familiarise yourself with the responsibilities like conducting store patrols and responding to incidents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Retail Security Officer, excellent communication is key. Prepare examples of how you've effectively communicated in past roles, whether it's writing incident reports or liaising with team members. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Observational Skills
Highlight your strong observational skills by discussing specific situations where you noticed something unusual and took action. This could be anything from preventing theft to managing anti-social behaviour. Use real-life examples to illustrate your ability to stay calm and professional under pressure.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability. Think about how you can accommodate varied hours, including evenings and weekends. Showing that you're adaptable will make you a more attractive candidate for the role.