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For Companies At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS, a leading facilities management company with a strong commitment to values.
- Benefits: Opportunities for professional development and career progression in a diverse workplace.
- Why this job: Be a vital part of a team that makes shopping safe and enjoyable for everyone.
- Qualifications: Valid SIA License and strong observational skills required.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Retail Security Officer role at OCS.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
SHIFT PATTERN – Dependent on business needs
Purpose of the Role
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Customer Service – Provide a professional and welcoming approach to customers, staff, and visitors; assist customers with directions or queries; de-escalate confrontational situations calmly and professionally.
- Compliance and Support – Ensure compliance with all site-specific procedures, company policies, and legal requirements; support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Retail Security Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching OCS and understanding their TRUE values. Show us how your skills align with their mission to create safe environments and excellent customer service.
✨Tip Number 3
Practice common interview questions related to security scenarios. We want to see how you handle difficult situations, so think of examples from your past experiences that highlight your calm and professional approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Security Officer role. Highlight your relevant experience, especially in security and customer service, to show us you’re the right fit for the job.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at OCS and how your skills align with our TRUE values. Keep it concise but impactful!
Showcase Your Skills: We love seeing strong observational and communication skills. In your application, give examples of how you've handled difficult situations or provided excellent customer service in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Retail Security Officer position. Plus, you can sign up for job alerts while you’re there!
How to prepare for a job interview at OCS
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of being a visible deterrent and how to handle incidents professionally. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Skills
Highlight your strong observational skills and ability to handle difficult situations calmly. Prepare examples from your past experiences where you've successfully managed security issues or provided excellent customer service. This will demonstrate your suitability for the position.
✨Understand Company Values
OCS values Trust, Respect, Unity, and Empowerment. Think about how these values align with your own and be ready to discuss them during the interview. Showing that you resonate with their mission will set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team you'll be working with or how they support professional development. It shows your interest in the role and helps you gauge if the company is the right fit for you.
