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For Companies At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Career progression, professional development, and a supportive team culture.
- Why this job: Make a real difference in retail security while gaining valuable experience.
- Qualifications: Valid SIA License and strong observational skills required.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Retail Security Officer role at OCS.
About The Company. OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values – Trust, Respect, Unity, and Empowerment.
Purpose of the Role
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide customer service in a professional and welcoming manner, assisting customers with directions or queries as needed, and de-escalating confrontational situations calmly and professionally.
- Ensure compliance with all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Retail Security Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Be prepared for the unexpected! When you get that interview, think about potential scenarios you might face as a Retail Security Officer. Practise your responses to common questions and how you'd handle tricky situations.
✨Tip Number 3
Show off your skills! During interviews, highlight your observational skills and ability to handle difficult situations. Use real-life examples to demonstrate how you've successfully managed similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Security Officer role. Highlight your relevant experience, especially in security and customer service, to show us you’re the right fit for the job.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at OCS and how your skills align with our TRUE values. Keep it concise but impactful!
Showcase Your Skills: Don’t forget to mention your SIA License and any other relevant qualifications. We want to see your strong observational skills and ability to handle tough situations, so give us examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates about your application status!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like monitoring CCTV, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Retail Security Officer, you'll need to balance security with excellent customer service. Prepare examples of how you've handled difficult situations calmly and professionally in the past. This will highlight your ability to de-escalate confrontations and provide a welcoming environment for customers.
✨Demonstrate Your Observational Skills
During the interview, be ready to discuss how you identify suspicious behaviour and respond to it. You might even want to share specific instances where your keen observational skills made a difference. This will show that you have the proactive approach needed for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports its security staff. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
