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For Companies At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS, a leading facilities management company with over 50,000 colleagues.
- Benefits: Enjoy opportunities for professional development and career progression.
- Why this job: Be part of a dynamic team that values safety, customer service, and personal growth.
- Qualifications: Must have a valid SIA License and strong observational skills.
- Other info: Flexible shifts available; inclusive workplace encouraging diverse applicants.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.
About Role
Purpose of the Role: As a Retail Area Support Officer you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti‑social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de‑escalate confrontational situations.
- Adhere to all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Retail Area Support Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Support Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures that OCS follows. Understanding their approach to safety and customer service will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of OCS, especially those in security roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Retail Area Support Officer position.
✨Tip Number 3
Prepare to showcase your customer service skills during interviews. Since the role involves interacting with customers, think of examples where you've successfully de-escalated situations or provided exceptional service.
✨Tip Number 4
Stay updated on the latest trends in retail security and loss prevention. Being knowledgeable about current challenges and solutions in the industry can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Retail Area Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Area Support Officer role. Understand the key responsibilities and essential requirements, such as the need for a valid SIA License and strong observational skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service abilities, security experience, and any previous roles where you demonstrated strong communication and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle difficult situations and provide excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the security industry.
How to prepare for a job interview at OCS
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Area Support Officer. Understand the importance of customer service, security protocols, and how to handle incidents effectively. This will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication skills, be prepared to discuss examples of how you've successfully communicated in previous roles. Highlight any experience in de-escalating confrontational situations or providing exceptional customer service.
✨Demonstrate Your Observational Skills
Prepare to discuss scenarios where your observational skills made a difference. Be ready to explain how you identify suspicious behaviour and respond appropriately, as this is crucial for the safety and security of the retail environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to security incidents or customer interactions. Practice your responses to these scenarios, focusing on your calmness, professionalism, and adherence to company policies.
