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For Companies At a Glance
- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Flexible working hours, career progression, and a supportive team environment.
- Why this job: Make a real difference in keeping communities safe while developing your skills.
- Qualifications: Valid SIA Licence and strong communication skills required.
- Other info: Diverse and inclusive workplace that values every individual.
The predicted salary is between 30000 - 42000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required
Purpose of the Role: As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Relief Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Relief Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at OCS. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Be ready for anything! Since the role requires flexibility, prepare yourself for varied shifts and locations. Show your adaptability during interviews by sharing examples of how you’ve handled changing situations in the past.
✨Tip Number 3
Practice your communication skills! As a Retail Area Relief Officer, you'll need to interact with customers and staff regularly. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new openings that match your skills.
We think you need these skills to ace Retail Area Relief Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Area Relief Officer role. Highlight your relevant experience, especially in security and customer service, and don’t forget to mention your SIA Licence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention how your values align with OCS's TRUE values of Trust, Respect, Unity, and Empowerment.
Showcase Your Skills: In your application, be sure to showcase your strong observational skills and ability to handle challenging situations. Give examples that demonstrate your professionalism and proactive approach.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Relief Officer. Familiarise yourself with the key tasks like maintaining security, conducting patrols, and responding to incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, be prepared to demonstrate your ability to interact effectively. Think of examples where you've successfully de-escalated a situation or provided exceptional customer service. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Highlight Your Flexibility
Since the job involves working across multiple locations and varied shifts, emphasise your flexibility and willingness to adapt. Share any past experiences where you've had to adjust to changing circumstances or work in different environments, as this will show you're ready for the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, or specific challenges faced by the security team. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
