At a Glance
- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Flexible working hours, career progression, and a supportive team environment.
- Other info: Diverse and inclusive workplace that values every individual.
- Why this job: Be a key player in creating safe spaces for customers and staff while developing your skills.
- Qualifications: SIA Licence required, strong observational skills, and excellent communication abilities.
The predicted salary is between 24000 - 28000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
- Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required
Purpose of the Role:
As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de‑escalate confrontational situations.
- Adhere to all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Mobile Retail Security Officer (SIA Licensed) in Reading employer: OCS
OCS UK & Ireland is an exceptional employer that prioritises the well-being and development of its employees, offering a dynamic work environment where flexibility and teamwork are key. With a strong commitment to professional growth, you will have access to various training opportunities and career progression paths while working alongside a diverse team dedicated to making a positive impact in the communities we serve. Join us in a role that not only ensures safety and security but also fosters a culture of Trust, Respect, Unity, and Empowerment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Retail Security Officer (SIA Licensed) in Reading
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that Retail Security Officer role.
✨Tip Number 2
Be ready for the unexpected! Since this role involves varied shifts and locations, prepare yourself for on-the-spot interviews or assessments. Show your flexibility and readiness to jump into action!
✨Tip Number 3
Show off your skills! During interviews, highlight your observational skills and ability to handle challenging situations. Use real-life examples to demonstrate how you’ve kept environments safe and secure in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, sign up for job alerts so you never miss out on new opportunities that fit your skills and interests.
We think you need these skills to ace Mobile Retail Security Officer (SIA Licensed) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mobile Retail Security Officer role. Highlight your SIA licence, relevant experience, and any skills that match the job description. We want to see how you can bring value to our team!
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about security and how your background aligns with our TRUE values. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can sign up for job alerts to stay updated on future opportunities with us!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Retail Security Officer. Familiarise yourself with the key tasks like conducting patrols, monitoring CCTV, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, be prepared to discuss how you've effectively communicated in past situations. Think of examples where you've de-escalated confrontational situations or provided exceptional customer service. This will highlight your ability to handle challenging scenarios professionally.
✨Demonstrate Flexibility and Proactivity
Since the job involves working across multiple locations and varied shifts, emphasise your flexibility and proactive approach. Share experiences where you've adapted to changing circumstances or taken initiative to solve problems. This will reassure them that you're ready for the dynamic nature of the role.
✨Align with Their TRUE Values
OCS UK & Ireland values Trust, Respect, Unity, and Empowerment. During your interview, weave these values into your responses. For instance, talk about how you've built trust with colleagues or customers in previous roles. This alignment will show that you fit well with their company culture.
