At a Glance
- Tasks: Lead innovative facilities management services and enhance workplace experiences for clients.
- Company: OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real impact on workplace environments and client success through strategic leadership.
- Qualifications: Five years of senior operational management experience in facilities management.
The predicted salary is between 80000 - 100000 € per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Days of Working: Monday to Friday
We are seeking an accomplished and proactive Portfolio Director to lead the delivery of high-quality Total Facilities Management (TFM) services across a portfolio of large national and regional accounts within workplace environments, mainly within the London region. This role goes beyond traditional service provider relationships, championing a workplace experience-led strategy that enhances how spaces support client business outcomes, employee engagement, and organisational performance. You will act as a strategic partner to clients—aligning FM delivery with their workplace, culture, and growth ambitions. You will oversee the delivery of integrated FM services (hard and soft), drive operational excellence, and ensure strong commercial performance, while creating progressive, experience-led workplaces that differentiate OCS in the market and support sustained account growth.
Your main responsibilities
- Workplace Experience & Strategic Leadership: Lead a workplace experience strategy across the portfolio, ensuring FM services contribute to client goals such as talent attraction, retention, productivity, and wellbeing. Move relationships from service delivery to strategic partnership, embedding innovation, user experience insights, and continuous improvement. Oversee a portfolio of large national and regional accounts, ensuring consistency of approach while tailoring solutions to individual client needs. Drive initiatives that integrate technology, data, and service design to enhance workplace environments.
- Service Delivery: Push the boundaries of service excellence through innovation and continuous improvement. Oversee strategic and account development plans across all FM contracts within your portfolio. Collaborate with operational teams to ensure seamless, high-quality service delivery and timely resolution of issues.
- Client Relationship Management: Act as a senior escalation point and trusted advisor to clients. Build strong, long-term partnerships based on trust, value, and shared objectives. Lead regular performance reviews, using insight to identify opportunities to enhance both service delivery and workplace experience.
- Account Growth and Development: Identify and deliver opportunities to expand service scope and enhance value across accounts. Develop and present proposals aligned to workplace strategy, innovation, and client outcomes. Support retention, renewals, and new business growth across the portfolio. Ensure robust succession planning and talent development across the business unit.
- Financial and Contract Management: Ensure all services are delivered within budget and contractual requirements. Maintain strong P&L oversight across the portfolio, identifying efficiencies and value creation opportunities. Provide clear, insightful financial and operational reporting to clients and internal stakeholders.
- Compliance and Risk Management: Ensure full compliance with all regulatory and industry standards. Proactively identify and mitigate operational and commercial risks.
Qualifications:
- Minimum of five years’ experience at a senior level in operational management, ideally within facilities management.
- Proven experience managing a complex portfolio of multi-service accounts.
- Strong leadership capability across Total Facilities Management (hard and soft services).
- Demonstrable experience in driving transformation, workplace innovation, and contract evolution.
- Strong commercial acumen with full P&L accountability.
- Advanced financial analysis capability.
- Experience within workplace environments, particularly corporate head office settings.
- Ability to operate at both strategic and operational levels with a collaborative, forward-thinking approach.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Portfolio Director employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee engagement. With a strong focus on professional growth, employees benefit from extensive development opportunities while working in a collaborative environment that champions diversity and inclusion. Located in London, the role of Portfolio Director not only allows for strategic influence over high-profile accounts but also fosters a workplace experience that enhances client satisfaction and organisational performance.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your achievements in operational management and workplace innovation. Use real examples to demonstrate how you've driven transformation and enhanced client relationships. This will set you apart from the competition.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their approach to Total Facilities Management and think about how you can align your experience with their goals. Be ready to discuss how you can enhance workplace experiences and drive account growth.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Portfolio Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Portfolio Director role. Highlight your experience in operational management and how it aligns with our workplace experience-led strategy. We want to see how you can contribute to enhancing client business outcomes!
Showcase Your Leadership Skills:We’re looking for someone with strong leadership capabilities. Use your application to demonstrate how you've successfully led teams and managed complex portfolios in the past. Share specific examples that show your ability to drive transformation and innovation.
Highlight Financial Acumen:Since this role involves P&L oversight, make sure to include any relevant financial management experience. Talk about how you've identified efficiencies and created value in previous roles. We love numbers, so don’t shy away from showcasing your financial analysis skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about OCS and what we stand for!
How to prepare for a job interview at OCS
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio you'll be managing. Research OCS's existing accounts and their workplace strategies. This will help you demonstrate how your experience aligns with their goals and how you can enhance client relationships.
✨Showcase Your Leadership Style
As a Portfolio Director, your leadership approach is crucial. Be prepared to discuss your past experiences in leading teams and driving operational excellence. Use specific examples that highlight your ability to foster collaboration and innovation within facilities management.
✨Prepare for Client Relationship Scenarios
Expect questions about managing client relationships and resolving conflicts. Think of scenarios where you've successfully built trust and delivered value to clients. This will show your capability as a strategic partner who can elevate the workplace experience.
✨Demonstrate Financial Acumen
Since financial oversight is key in this role, brush up on your P&L management skills. Be ready to discuss how you've identified efficiencies and created value in previous roles. This will reassure them of your ability to manage budgets effectively while driving account growth.
