PMO Team Leader

About The Role:

Monday to Friday, 7:30 to 16:30

Role Overview

• To support the operational management of the PMO team and ensure the effective coordination of reporting, governance, administrative processes, and day-to-day PMO activities across the New Works Projects Department. To support the PMO Manager in ensuring operational
• KPIs, reporting requirements, governance standards, project financials and approved processes are consistently achieved and maintained across the PMO function.

Key Responsibilities

• Manage the day-to-day operational activities of the PMO function, ensuring effective coordination of workloads, priorities, and service delivery.
  
• Direct line management of Project Co Ordinator’s, including workload allocation, performance management, development, and support.
  
• Ensure PMO processes, governance procedures, reporting standards, and administrative controls are consistently followed across all projects and activities.
• Produce accurate #operational reports and dashboards for Projects SMT and key stakeholders.
• Act as a key operational point of contact for PMO queries, stakeholder engagement, customer service, and escalations.
• Support the management and monitoring of project documentation, workflows, reporting activities, and PMO systems to ensure data accuracy and governance
• Support operational administration and project financial management activities, including purchase orders, GRNs, timesheets, project tracking, financial reporting and P&L monitoring ensuring accurate data to support project governance and decision-making.
• Manage operational escalations appropriately, ensuring issues are resolved or escalated in a timely and professional manner.
• Identify operational risks, process inefficiencies, and service issues, supporting continuous improvement across PMO governance, reporting, and operational processes.
• Support business continuity across the PMO function during periods of absence, annual leave, or increased operational demand, including undertaking PMO operational and administrative activities where necessary.

Qualifications & Skills

• Direct line management responsibility for Project Co Ordinator’s.
  
• Oversight of PMO operational processes, reporting accuracy, and data integrity.
  
• Responsibility for monitoring operational workload distribution and service delivery standards.
  
• Support oversight of administrative compliance processes and governance adherence.
  
• Operational responsibility for PMO reporting outputs, coordination activities, andbusiness continuity support across the PMO function
  

About You

• Experience working within a PMO, project support, operational support, or governance environment.
  
• Previous people management or supervisory experience.
  
• Experience producing reports, KPI data, and management information.
  
• Strong stakeholder management and communication skills.
  
• Strong Microsoft Excel skills including but not limited to reporting, formulas, data manipulation, and pivot tables.
  
• Good understanding of project financial processes, including purchase orders, GRNs, cost tracking, forecasting, financial reporting and P&L principles.
  
• Ability to interpret project financial and P&L information to identify risks, performance Issues and areas requiring attention.
  
• Experience within projects, facilities management, or construction environments.
  
• Knowledge of PMO reporting tools and governance processes.
• NVQ Level 3 (or above) in a relevant discipline.
• Full UK driving licence and willingness to undergo SC clearance.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

#J-18808-Ljbffr