PFI Contract Manager

About The Role:

Main Purpose:

Responsible and accountable for the day-to-day management and administration of a NHS PFI facilities management contract, ensuring safe, compliant and cost-effective service delivery in accordance with the Project Agreement, FM Agreement, service specifications and associated contractual requirements. Act as the principal operational interface with the Client, Project Co and relevant stakeholders; manage contractual performance, reporting, the payment mechanism and commercial risks; and coordinate site teams and supply chain to deliver the required outputs.

Key Responsibilities:

• Own and manage the day-to-day delivery of NHS PFI contract as the FM Co representative, ensuring services meet the agreed output specifications, performance standards and contractual obligations.
• Become the subject matter expert of the account
• Maintain a working understanding of the Project Agreement, FM Agreement, service level requirements, schedules, variations and relevant contractual notices; translate obligations into clear operational actions.
• Follow and work with the contract calendar, including recurring submissions, meetings, reporting deadlines, inspections, reviews, Monitoring requirements and contractual response times.
• Oversee planned preventative maintenance (PPM), reactive works, statutory inspections and lifecycle interfaces, using CAFM and helpdesk information to track delivery, overdue tasks and outstanding actions.
• Monitor KPIs, availability, service failures and rectification periods; validate performance data and maintain auditable evidence to support contractual compliance.
• Review and Administer payment mechanism information to clients, including potential deductions, relief events and disputes; challenge inaccuracies with supporting evidence and reduce the financial exposure to the company promptly.
• Prepare and submit accurate monthly performance reports, meeting packs, action logs and supporting records to the Client, Project Co and internal management as required.
• Coordinate regular operational and contract review meetings, recording decisions, actions, owners and deadlines and following matters through to closure.
• Maintain contract registers for risks, compliance, variations, change control, contractual correspondence, actions and relevant asset or lifecycle information.
• Ensure statutory, health and safety, environmental and quality requirements are managed through company processes, competent specialists and appropriate records.

Essential:

• Experience managing FM service delivery and contract administration, preferably within NHS healthcare or a PFI/PPP environment.
• Working knowledge of PFI output specifications, performance monitoring, payment mechanisms, contractual notices and change control.
• Ability to interpret detailed contract documents and translate requirements into practical operational plans and records.
• Understanding of hard FM/building services, statutory compliance and the interfaces between PPM, reactive maintenance and lifecycle obligations.
• Commercial awareness, including budget control, deductions, variation management and contractual risk.
• Confident use of CAFM/helpdesk systems, Excel and reporting tools, with strong data analysis and record-keeping skills.
• Clear, professional communication and the ability to work constructively with NHS stakeholders, Project Co, subcontractors and colleagues.
• Strong organisation, attention to detail, prioritisation and ability to meet fixed contractual deadlines.
• Proactive problem-solving, sound judgement and willingness to elevate issues appropriately.
• Ability to coordinate a small team and external service providers and drive actions through to completion.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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