Operations Supervisor

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Location: E9 5TD
Hours: 11:00 AM - 19:00 PM

The Operations Supervisor is responsible for leading and coordinating the day‑to‑day delivery of Soft FM services within inpatient units, including domestic services, portering and catering oversight. The role requires confident operational decision‑making within delegated authority, ensuring service standards are maintained, staff is effectively managed and contractual requirements are consistently met within a secure healthcare environment. The post holder plays a key role in maintaining service stability, supporting frontline teams and ensuring operational issues are identified and escalated appropriately.

• Lead and coordinate daily Soft FM service delivery across inpatient wards and departments.
• Ensure services are delivered in line with contractual standards and Trust requirements.
• Monitor operational performance and address service gaps promptly.
• Act as the first point of operational decision making and escalation on site.
• Support service continuity during periods of management absence.
• Provide leadership, direction and support to frontline staff.
• Promote professional standards of conduct, performance and customer service.
• Support recruitment, onboarding and ongoing development of staff.
• Manage attendance processes, including return to work discussions and absence monitoring.
• Address performance concerns in line with company procedures, escalating where required.
• Ensure all mandatory and role‑specific training is completed.
• Ensure services operate in line with Health & Safety, infection prevention and regulatory standards.
• Conduct routine checks and audits to monitor service quality.
• Support investigations into complaints or incidents and ensure timely reporting.
• Promote continuous improvement through effective use of service data and feedback.
• Coordinate staffing levels and allocations to ensure safe and effective service delivery.
• Ensure workforce management systems are used accurately to support correct pay and staffing records.
• Escalate staffing risks or operational pressures timely.
• Provide supervisory oversight of catering services within inpatient areas.
• Ensure hygiene and service standards are maintained.
• Liaise with relevant teams to resolve operational issues where required.
• Maintain effective working relationships with Trust colleagues and internal stakeholders.
• Attend meetings as required and contribute constructively to service development.
• Communicate operational updates and risks clearly to the Facilities Manager.
• Maintain personal and professional development to meet the changing demands of the role.
• Support a positive team culture aligned with company TRUST values.
• Carry out any other reasonable duties required to meet business needs.
• Promote and maintain a positive safety culture.
• Ensure work activities are appropriately supervised and conducted safely.
• Maintain personal competence in Health & Safety standards.

Essential

• Must have Right to Work in the UK.
• An enhanced DBS will be completed for the successful candidate.
• Leadership or supervisory qualification.
• Supervisory experience within facilities, cleaning or Soft FM services.
• Experience working within healthcare or other regulated environments.
• Experience managing large teams and addressing performance issues.
• Strong organisational and communication skills.
• Excellent PC skills with full Microsoft Office knowledge.
• Ability to make confident decisions within a structured operational framework.
• Budgeting knowledge.

Desirable

• Experience within inpatient or mental health environments.
• Knowledge of infection prevention standards.
• Leadership or supervisory qualification.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.