At a Glance
- Tasks: Ensure safety and security in court buildings while providing excellent customer service.
- Company: Join OCS, a top-rated facilities management company with a commitment to people and communities.
- Benefits: Enjoy competitive pay, flexible hours, and access to exclusive discounts and training.
- Other info: Guaranteed hours, overtime opportunities, and a clear path for career growth.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: SIA Licence, strong communication skills, and a professional approach required.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 – we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I – Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
About The Role
Days of Working: This is a multi‑site role based around Norwich, working 40 hours per week, shifts will vary depending on which shift and venue require cover on the day. As a Cluster Security Officer, you will play a key role in maintaining a safe, secure and welcoming environment across a group of court and tribunal buildings within a defined area. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner. You will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service, supporting different locations based on operational requirements.
Key Responsibilities
- Provide a professional, welcoming and customer‑focused service to all court users.
- Control access to buildings, ensuring security procedures are followed at all times.
- Operate security equipment including CCTV, x‑ray machines and handheld metal detectors.
- Conduct searches in line with site procedures.
- Monitor public and restricted areas, maintaining regular communication with control points.
- Patrol multiple court locations within your assigned cluster.
- Respond promptly and effectively to alarms, incidents and security concerns.
- Accurately record and report all incidents and activities.
- Support the safe and secure movement of people within the buildings.
- Maintain high standards of professionalism and compliance at all times.
Qualifications and Requirements
- Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
- A valid SIA Licence and relevant security experience.
- Strong communication and customer service skills.
- A professional, reliable and detail‑focused approach.
- Good understanding of security procedures and health & safety practices.
- Ability to remain calm and respond effectively in challenging situations.
- Flexibility to travel between multiple sites within a defined area.
Desirable
- Experience working within public sector or regulated environments.
- Experience using security systems such as CCTV and screening equipment.
Additional Benefits
- Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates.
- £1 per hour Attendance Allowance on contract hours (subject to criteria).
- Funded training, development opportunities and a clear pathway to recognised qualifications.
- Work as part of a professional and supportive team within the Courts & Tribunals Service.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Cluster Relief Court & Tribunal Security Officer in Norwich employer: OCS
OCS UK & Ireland is an award-winning employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture rooted in Trust, Respect, Unity, and Empowerment. With access to the OCS Academy for skill development, flexible pay options, and guaranteed hours, employees can thrive in their roles while contributing to a safe and welcoming environment across various court and tribunal locations in Norwich. Join a diverse team dedicated to making a positive impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Relief Court & Tribunal Security Officer in Norwich
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Cluster Relief Court & Tribunal Security Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like OCS. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Cluster Relief Court & Tribunal Security Officer candidates.
✨Directly Apply to OCS
Don’t forget to apply for the Cluster Relief Court & Tribunal Security Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining OCS.
We think you need these skills to ace Cluster Relief Court & Tribunal Security Officer in Norwich
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at OCS. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at OCS.
How to prepare for a job interview at OCS
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at OCS.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at OCS.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at OCS.
