At a Glance
- Tasks: Ensure safety and security in courts while providing exceptional customer service.
- Company: Join OCS, a leading facilities management company with over 50,000 colleagues.
- Benefits: Enjoy flexible hours, generous overtime pay, and support for travel expenses.
- Other info: No weekend or night shifts; overtime available on weekends at enhanced rates.
- Why this job: Be part of a team that values your growth and offers career development opportunities.
- Qualifications: Must have the right to work in the UK, SIA Licence, and strong customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Location: LN5 7QA
Days of Working: 0900–1700 Monday – Friday
You will be working a minimum of 40 hours per week, typically Monday – Friday, covering different shifts across a number of courts within a dedicated area around the home‑base of this advertised location. There is no weekend or night work, but overtime on a Saturday, Sunday, and Bank holidays may be offered at 1.5× for Saturdays and 2× for Sundays, and 1.5× for weekday overtime outside of normal court operating times.
Benefits
- Minimum 40 hours contracted per week
- Attendance Allowance of £1 per hour can be earned on contracted hours, subject to meeting certain attendance‑related criteria.
- Help towards fuel expenses
Responsibilities
- Provide exceptional customer service, welcoming and guiding court users.
- Monitor premises and visitors via CCTV and X‑ray machines, and conduct security checks using hand‑held metal detectors and bag searches.
- Patrol and secure access to buildings and satellite buildings, staying in contact with the control room using hand‑held radios.
- Respond to panic alarm buttons in judges' rooms, courts and offices.
- Respond to any security issues within the complex and record and report details of those incidents.
Qualifications
- Must have Right to Work in the UK.
- Enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
- SIA Licence and relevant security related experience.
- May require a UK driving licence (location dependent).
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
Equal Opportunities Employer Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
Mobile Court & Tribunal Security Officer in Lincoln employer: OCS
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a supportive work culture that values Trust, Respect, Unity, and Empowerment. As a Mobile Court & Tribunal Security Officer, you will enjoy flexible working hours, competitive pay rates for overtime, and opportunities for professional development through funded training programmes. Join us in making a difference in the community while advancing your career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Court & Tribunal Security Officer in Lincoln
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures used in court environments. Understanding how to handle various situations, such as monitoring premises and responding to alarms, will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills during any informal discussions or networking opportunities. Since this role involves interacting with court users, showcasing your ability to provide exceptional service can set you apart from other candidates.
✨Tip Number 3
Make sure to research OCS UK & Ireland's values and mission. Being able to articulate how your personal values align with their commitment to Trust, Respect, Unity, and Empowerment can make a strong impression during interviews.
✨Tip Number 4
If possible, connect with current or former employees of OCS on professional networking platforms. Gaining insights into their experiences can help you tailor your approach and understand what the company truly values in its employees.
We think you need these skills to ace Mobile Court & Tribunal Security Officer in Lincoln
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Mobile Court & Tribunal Security Officer. Highlight your relevant experience in customer service and security in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your strong people skills, effective communication abilities, and any relevant security qualifications.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing exceptional customer service and your commitment to safety and security. Mention specific examples from your past experiences that demonstrate these qualities.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at OCS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Mobile Court & Tribunal Security Officer. Familiarise yourself with the key tasks such as monitoring premises, providing customer service, and responding to security issues. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role involves interacting with court users, it's essential to highlight your customer service experience. Prepare examples of how you've successfully handled difficult situations or provided exceptional service in the past.
✨Demonstrate Effective Communication
Effective communication is crucial in this role. Be ready to discuss how you communicate with team members and the public. You might want to prepare scenarios where clear communication was key to resolving an issue.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle security incidents. Think about potential situations you might face in the role and how you would respond to them, ensuring you align your answers with OCS's TRUE values.
