At a Glance
- Tasks: Lead innovative facilities management services and enhance workplace experiences for clients.
- Company: OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Inclusive work culture, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and excellence in service delivery.
- Why this job: Make a real impact on workplace environments and client success through strategic leadership.
- Qualifications: Five years of senior operational management experience in facilities management required.
The predicted salary is between 80000 - 100000 € per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Role
Days of Working: Monday to Friday
We are seeking an accomplished and proactive Portfolio Director to lead the delivery of high-quality Total Facilities Management (TFM) services across a portfolio of large national and regional accounts within workplace environments, mainly within the London region. This role goes beyond traditional service provider relationships, championing a workplace experience-led strategy that enhances how spaces support client business outcomes, employee engagement, and organisational performance. You will act as a strategic partner to clients—aligning FM delivery with their workplace, culture, and growth ambitions.
You will oversee the delivery of integrated FM services (hard and soft), drive operational excellence, and ensure strong commercial performance, while creating progressive, experience-led workplaces that differentiate OCS in the market and support sustained account growth.
Your main responsibilities
- Workplace Experience & Strategic Leadership
- Lead a workplace experience strategy across the portfolio, ensuring FM services contribute to client goals such as talent attraction, retention, productivity, and wellbeing.
- Move relationships from service delivery to strategic partnership, embedding innovation, user experience insights, and continuous improvement.
- Oversee a portfolio of large national and regional accounts, ensuring consistency of approach while tailoring solutions to individual client needs.
- Drive initiatives that integrate technology, data, and service design to enhance workplace environments.
- Service Delivery
- Push the boundaries of service excellence through innovation and continuous improvement.
- Oversee strategic and account development plans across all FM contracts within your portfolio.
- Collaborate with operational teams to ensure seamless, high-quality service delivery and timely resolution of issues.
- Client Relationship Management
- Act as a senior escalation point and trusted advisor to clients.
- Build strong, long-term partnerships based on trust, value, and shared objectives.
- Lead regular performance reviews, using insight to identify opportunities to enhance both service delivery and workplace experience.
- Account Growth and Development
- Identify and deliver opportunities to expand service scope and enhance value across accounts.
- Develop and present proposals aligned to workplace strategy, innovation, and client outcomes.
- Support retention, renewals, and new business growth across the portfolio.
- Ensure robust succession planning and talent development across the business unit.
- Financial and Contract Management
- Ensure all services are delivered within budget and contractual requirements.
- Maintain strong P&L oversight across the portfolio, identifying efficiencies and value creation opportunities.
- Provide clear, insightful financial and operational reporting to clients and internal stakeholders.
- Compliance and Risk Management
- Ensure full compliance with all regulatory and industry standards.
- Proactively identify and mitigate operational and commercial risks.
Qualifications
- Minimum of five years' experience at a senior level in operational management, ideally within facilities management.
- Proven experience managing a complex portfolio of multi-service accounts.
- Strong leadership capability across Total Facilities Management (hard and soft services).
- Demonstrable experience in driving transformation, workplace innovation, and contract evolution.
- Strong commercial acumen with full P&L accountability.
- Advanced financial analysis capability.
- Experience within workplace environments, particularly corporate head office settings.
- Ability to operate at both strategic and operational levels with a collaborative, forward-thinking approach.
Equal Opportunities Employer
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Portfolio Director in London employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work culture that prioritises innovation and employee engagement. With a commitment to professional growth, employees benefit from extensive development opportunities while working in a collaborative environment that values diversity and inclusion. Located in London, the role of Portfolio Director not only allows for strategic influence over high-profile accounts but also fosters a workplace experience that enhances client satisfaction and organisational performance.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Portfolio Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their workplace experience strategy and think about how you can contribute to their goals. Tailor your responses to show how your experience aligns with their vision.
✨Tip Number 3
Don’t just wait for job openings to pop up—create your own opportunities! Consider reaching out directly to OCS UK & Ireland through our website. Express your interest in the Portfolio Director role and share how you can add value to their team.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the role!
We think you need these skills to ace Portfolio Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Portfolio Director role. Highlight your experience in facilities management and any leadership roles you've held. We want to see how your background aligns with our workplace experience-led strategy!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming workplace environments and how you can drive operational excellence. Let us know how you can be a strategic partner to our clients.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven transformation or improved service delivery in previous roles. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OCS
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the company's portfolio and the specific accounts you'll be managing. Familiarise yourself with their workplace experience strategy and how it aligns with client goals. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Strategic Thinking
Prepare examples of how you've successfully moved relationships from service delivery to strategic partnerships in your previous roles. Highlight any innovative solutions you've implemented that enhanced workplace environments or improved client satisfaction. This will showcase your ability to think beyond traditional FM roles.
✨Showcase Your Leadership Skills
Be ready to discuss your leadership style and how you've led teams to achieve operational excellence. Share specific instances where you've driven transformation or managed complex portfolios. This will help convey your capability to lead and inspire others in a fast-paced environment.
✨Prepare for Financial Discussions
Since the role involves P&L oversight, brush up on your financial analysis skills. Be prepared to discuss how you've managed budgets and identified efficiencies in past roles. Showing that you can handle financial responsibilities will give you an edge in the interview.
