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- Tasks: Drive performance improvement and manage operational data for high-profile contracts.
- Company: Join OCS, a leading facilities management company with a strong commitment to values.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to engage with multiple stakeholders.
- Why this job: Make a real impact in facilities management while working with diverse teams.
- Qualifications: Experience in facilities management and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About the Role
OCS is seeking an experienced Performance and Data Manager to work across a number of high‑profile public‑sector contracts. You will be responsible for driving continuous improvement of operational performance and accurate reporting. This role will play a pivotal part in the day‑to‑day running and overall success of a large FM contract.
Main Duties and Responsibilities
- Ownership of operational data for the contract, held in the CAFM system (Concept).
- Accurate performance reporting, producing reports for clients and colleagues.
- Business partnering with operational teams to drive continuous performance improvement.
- Client KPI reporting, including mitigation of failures where appropriate.
- Acting as the bridge between operations, the service desk and the client.
- Analyse data, provide commentary and present performance to key stakeholders, suggesting actions for improvement.
- Ensure the timely provision of client reports.
- Assess, record and advise managers on risks and opportunities that may influence performance.
The successful candidate will be able to manage a complex workload and multiple stakeholder relationships (this is a client‑facing role). The tasks outlined above highlight key responsibilities but are not exhaustive. The scope of this role is varied and will involve providing support to the OCS operations team.
Qualifications and Experience
- Relevant experience of working on a facilities management contract is preferred.
- Ability to communicate effectively with a multitude of stakeholders, both verbally and written.
Performance and Data Manager in London employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance and Data Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching OCS's TRUE values. Think about how your experience aligns with Trust, Respect, Unity, and Empowerment. We want to see you embody these values in your answers!
✨Tip Number 3
Show off your data skills! Be ready to discuss specific examples of how you've used data to drive performance improvements in past roles. We love seeing candidates who can back up their claims with real results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the OCS team.
We think you need these skills to ace Performance and Data Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Performance and Data Manager role. Highlight your relevant experience in facilities management and data analysis, and don’t forget to showcase how you embody our TRUE values – Trust, Respect, Unity, and Empowerment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven performance improvements in previous roles and how you can bring that expertise to OCS.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated complex data to different audiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OCS
✨Know Your Data Inside Out
As a Performance and Data Manager, you'll be handling a lot of operational data. Make sure you understand the key metrics and KPIs relevant to the role. Familiarise yourself with the CAFM system (Concept) and be ready to discuss how you would use data to drive performance improvements.
✨Showcase Your Communication Skills
This role involves liaising with various stakeholders, so it's crucial to demonstrate your communication prowess. Prepare examples of how you've effectively communicated complex data insights in the past, and be ready to explain how you would bridge gaps between operations and clients.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to analyse data, identify risks, and suggest actionable improvements. Practise articulating these experiences clearly, focusing on the impact of your actions.
✨Emphasise Continuous Improvement
OCS values continuous improvement, so be prepared to discuss your approach to driving performance enhancements. Share specific examples from your previous roles where you've successfully implemented changes based on data analysis and stakeholder feedback.