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- Tasks: Ensure security policies are implemented and maintained across frontline operations.
- Company: Join OCS, a leading facilities management company with a £1.7bn turnover.
- Benefits: Professional development, structured career progression, and supportive teams.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in crime prevention and enhance operational efficiency.
- Qualifications: Experience in operations management and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
About The Role
The Operations Support Manager plays a critical role in ensuring that security policies and procedures are effectively implemented and consistently maintained across all frontline operations. Acting as the link between strategy and delivery, they carry out regular site audits to identify non‑compliant locations, addressing gaps and driving continuous improvement in standards.
A key focus of the role is developing the capability of frontline teams through ongoing training, ensuring officers fully understand assignment instructions, expectations, and best practice. They also contribute to the evolution of the operation by supporting the development of new policies and refining existing processes to enhance efficiency and effectiveness.
Operationally, they oversee deployment adherence across designated patches, ensuring Crime Prevention Officers (CPOs) are aligned to agreed deployments and needs such as holiday requests, shift cover, and queries are answered. In addition, they provide essential support to the wider operations team with HR processes and investigations, helping to maintain a professional, compliant, and high‑performing security function.
Key Responsibilities
- Support the delivery of the crime prevention strategy across assigned sites, ensuring deployments align with agreed models and operational instructions.
- Monitor and challenge deployment inconsistencies, feeding in‑site intelligence back to drive continuous crime reduction improvements.
- Lead and support investigations into incidents, misconduct, and operational breaches in line with policy, legal requirements, and best practice.
- Gather, document, and review evidence, working closely with HR, management, and external partners to ensure appropriate outcomes.
- Deliver ongoing training, coaching, and operational guidance to frontline teams, ensuring full understanding of site instructions and procedures.
- Identify skills gaps and support development plans, onboarding, and induction to maintain consistent performance standards.
- Conduct regular site audits to assess compliance, implement corrective actions, and promote accountability and continuous improvement.
- Maintain accurate operational records, analyse performance data, and produce clear reports to inform decision‑making and risk management.
- Provide day‑to‑day operational support to frontline teams, managing workforce needs, communication, and smooth site operations.
- Build strong stakeholder relationships while achieving key KPIs, including completing 20 site audits per week and training 30 frontline RSOs per week.
How to Apply
At OCS, we believe our colleagues are the heart of our business. You’ll receive access to professional development opportunities, structured career progression, and the chance to work alongside supportive and inspirational teams.
We are an equal opportunities employer and value the unique contribution of every individual. We welcome applications from all backgrounds, including those with disabilities, and will provide reasonable adjustments throughout the recruitment and employment process.
Operations Support Manager in London employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding OCS's mission and values. We want to show that we’re not just a good fit for the role, but also for the company’s ethos. Tailor our answers to reflect how we can contribute to making people and places the best they can be.
✨Tip Number 3
Practice common interview questions related to operations management. We should be ready to discuss our experience with site audits, training, and compliance. The more we rehearse, the more confident we’ll feel!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in the interviewer's mind. Let’s express our enthusiasm for the role and reiterate how we can help drive continuous improvement at OCS.
We think you need these skills to ace Operations Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Support Manager role. Highlight any relevant experience in facilities management, training, or compliance to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a great candidate. Don’t forget to mention specific examples of your achievements!
Showcase Your Communication Skills: As an Operations Support Manager, strong communication is key. Make sure your application is clear, concise, and free of jargon. We want to see how well you can convey your thoughts and ideas!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at OCS
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Operational Knowledge
As an Operations Support Manager, you'll need to showcase your understanding of security policies and procedures. Be prepared to discuss your experience with site audits, training frontline teams, and how you've driven continuous improvement in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as addressing deployment inconsistencies or leading investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Showcase Your People Skills
Building strong relationships is key in this role. Be ready to talk about how you've successfully trained and developed teams in the past. Share examples of how you've communicated effectively with stakeholders and managed workforce needs to ensure smooth operations.