At a Glance
- Tasks: Lead and manage contracts, ensuring top-notch service delivery and client satisfaction.
- Company: Dynamic FM service provider focused on innovation and excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
- Why this job: Make a real impact by enhancing client experiences and leading diverse teams.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 50000 - 65000 € per year.
To provide strategic and hands-on leadership across the contract, ensuring excellent operational delivery, strong people leadership, and a consistently outstanding experience for clients and workplace users.
Working Pattern: Monday to Friday. Requirement to be flexible to meet needs of business.
Key Responsibilities
- Operational & Contract Leadership: Provide visible, hands-on leadership across all aspects of contract delivery, with an active presence in operations to ensure service excellence and consistency. Hold full budgetary, commercial and operational accountability for the contract, ensuring financial performance aligns with service quality and client expectations. Ensure all services are delivered in full compliance with statutory requirements, KPIs and SLAs, proactively addressing risks and operational challenges. Maintain oversight of critical assets, engineering frameworks and service delivery models to protect, optimise and enhance client assets.
- People Management & Development: Lead, develop and motivate a multi-disciplinary management and frontline team, fostering high engagement, capability growth and succession planning. Embed a strong performance culture through clear objectives, regular coaching, feedback and development planning at all levels. Lead by example in promoting a culture of safety, wellbeing, inclusiveness, diversity and opportunity across the contract. Ensure training, competence and development plans are aligned to operational needs, future capability requirements and client expectations.
- Client & Workplace User Experience: Own senior client relationships, acting as a trusted partner and escalation point while driving a proactive, solution-focused approach. Champion the end-to-end client and workplace user experience, ensuring services are intuitive, responsive and aligned to how people use the office environment. Work closely with client stakeholders to understand evolving needs and translate these into operational service improvements. Use insights, feedback and data to continuously enhance service outcomes and user satisfaction.
- Continuous Improvement & Innovation: Embed a robust Continuous Improvement culture, encouraging innovation and operational excellence that delivers tangible value for both client and business. Drive service optimisation through leading-edge technology, process improvement and digital solutions. Lead and oversee capital projects, ensuring seamless integration with live operations and a strong focus on sustainability, renewable initiatives and value for money.
Key Hiring Criteria:
- Proven experience in a senior National Account Manager/Account Director or Contract Director role within an FM service provider, ideally across cleaning, sanitation and/or broader soft services.
- Demonstrable experience of hands-on operational leadership, with the ability to balance strategic oversight and day-to-day service performance.
- Strong track record in people management, including developing leaders, managing large delivery teams and driving engagement and performance.
- Solid understanding of critical environments, asset management, capital project delivery and energy management services.
- Excellent commercial and financial acumen, with experience managing complex budgets and delivering profitable contracts.
- Highly effective communicator with strong presentation skills, able to engage credibly with senior clients, end users and operational teams.
- Collaborative and solution-focused leadership style, with a genuine commitment to delivering exceptional client and workplace user experiences.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
National Account Manager in London employer: OCS
As a National Account Manager with us, you will thrive in a dynamic and inclusive work culture that prioritises employee development and operational excellence. We offer competitive benefits, a commitment to diversity, and opportunities for growth within a supportive environment, ensuring you can make a meaningful impact while enjoying a fulfilling career. Join us in leading innovative solutions that enhance client experiences and drive continuous improvement across our operations.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and operational experience, as these are key for a National Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace National Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational leadership and people management. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Showcase Your People Skills:Since this role is all about leading teams and fostering engagement, share specific examples of how you've motivated and developed your team in the past. We love to see a collaborative spirit!
Demonstrate Your Client Focus:Highlight your experience in managing client relationships and improving user experiences. We’re looking for someone who can act as a trusted partner, so any examples of successful client interactions will definitely catch our eye.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OCS
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to budget management and operational performance. Be ready to discuss how you've successfully managed budgets in the past and how you can ensure financial performance aligns with service quality.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've led teams, fostered engagement, and developed talent. Think about specific instances where your leadership made a difference in team performance or client satisfaction.
✨Client-Centric Mindset
You’ll be the face of the company for senior clients, so it's crucial to convey your understanding of client needs. Prepare to discuss how you've built and maintained strong client relationships, and share examples of how you've proactively addressed client challenges in the past.
✨Embrace Continuous Improvement
The role emphasises innovation and operational excellence. Be ready to talk about how you've implemented process improvements or driven service optimisation in previous roles. Highlight any experience with technology or digital solutions that enhanced service delivery.
