Mobile Soft Services Operative in Liverpool

About The Role

Days of

Working: This position will be based at The Capital Building, Liverpool, working primary shift pattern Mon - Fri 0830 - 1700, although help required to cover additional duties shifts may vary from early starts to night shifts depending on operational needs.

This position is primarily to assist within the North west security team for shift cover although during quite periods operative will help out with cleaning duties.

The Mobile Soft Services Operative will provide flexible operational support across multiple Home Office contract locations, ensuring the effective delivery of soft services in accordance with contractual requirements, operational procedures and security protocols.

The role will involve providing cover for security staffing requirements when necessary, as well as undertaking cleaning duties and general soft services tasks to maintain a safe, clean and professional working environment.

The successful candidate must be adaptable, reliable and capable of working independently across different locations, responding to changing operational demands and supporting the wider facilities management team.

Key Responsibilities

• Security Support
• Provide operational cover for security shifts across designated Home Office locations when required.
• Support the existing security team in maintaining a safe and secure environment.
• Undertake duties in accordance with site security procedures, assignment instructions and operational requirements.
• Assist with access control, visitor management and monitoring of site entry points where authorised and appropriately trained.
• Maintain a professional and customer-focused approach when dealing with staff, visitors and contractors.
• Report any security concerns, incidents or suspicious activity promptly through the appropriate reporting channels.
• Maintain accurate records, incident reports and handover information where required.
• Ensure all security-related duties are undertaken within the limits of relevant training, authorisation and site procedures.
• Cleaning & Soft Services Support
• Undertake cleaning duties across contract locations when operationally required.
• Complete routine and reactive cleaning tasks to the required contractual standards.
• Maintain cleanliness of offices, communal areas, washrooms, kitchens and other designated areas.
• Respond to cleaning requests and support additional cleaning requirements during periods of increased demand.
• Ensure cleaning equipment and materials are used safely and stored appropriately.
• Identify and report maintenance issues, damage, hazards or defects encountered during duties.
• Ensure COSHH requirements, health and safety procedures and cleaning specifications are followed.
• Mobile Operational Support
• Travel between designated Home Office sites to provide operational support and staff cover.
• Respond flexibly to changing operational priorities and short-notice staffing requirements.
• Support other soft services activities as directed by management.
• Maintain effective communication with site teams and management.
• Ensure company vehicles, equipment and resources are used responsibly.
• Complete timesheets, job records and other required operational documentation accurately.

Qualifications & Skills

• Must have the Right to Work in the UK and willingness to undergo the required Home Office security clearance and vetting process.
• Hold a full, clean UK driving licence.
• Be willing and able to travel between multiple contract locations.
• Demonstrate flexibility to undertake both security support and cleaning responsibilities.
• Have good communication and interpersonal skills.
• Be reliable, punctual and professional.
• Be able to work independently and as part of a wider operational team.
• Have a flexible approach to working hours and operational requirements.

Desirable

• Previous experience within facilities management or a similar operational environment.
• Previous experience in a cleaning or soft services role.
• Previous experience within a security, reception or access control environment.
• Knowledge of health and safety requirements and COSHH.
• Relevant cleaning or security training qualification.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.

We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

• Why Work for OCS
• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.

We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.