At a Glance
- Tasks: Lead a team to ensure high cleanliness standards and safe environments.
- Company: Join OCS, a top facilities management company with a commitment to excellence.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Diverse and welcoming workplace that values your unique contributions.
- Why this job: Make a real difference in creating clean and safe spaces for everyone.
- Qualifications: Previous supervisory experience and strong customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces. As Supervisor, you will ensure that cleaning staff perform their duties efficiently, maintain high cleanliness standards, and contribute to a safe and hygienic environment.
Key Responsibilities- Oversee and assist with the cleaning of all areas within the cleaning specification, including additional ad‑hoc duties as required;
- Manage a small team, looking after rotas, holidays, absence management within budget, and performance management to achieve a consistently high standard of cleaning;
- Deliver coaching/training, including health & safety, to all cleaning operatives and ensure all records are updated correctly;
- Conduct cleaning audits on a weekly basis and raise any concerns for support;
- Hold weekly team meetings and briefing sessions to ensure clear and consistent communication;
- Manage the ordering of stock and consumables, update the stock management system, and distribute supplies to cleaning stores;
- Engage with customers/clients to address enquiries and provide assistance;
- Plan high‑level and deep cleaning works as required;
- Ensure adherence to company policies and procedures.
- Right to work in the UK;
- Previous supervisor experience preferably in a cleaning environment;
- Good IT skills in using systems and MS Office;
- Desire to lead a team and oversee tasks;
- Excellent customer service skills;
- Ability to work to deadlines, prioritise and be flexible with working hours and days;
- Good attention to detail.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Cleaning Supervisor in Lichfield employer: OCS
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values Trust, Respect, Unity, and Empowerment. As a Cleaning Supervisor, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to a safe and hygienic environment for our clients. With a commitment to employee well-being and a diverse workforce, OCS provides a rewarding career path in the thriving facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Supervisor in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching OCS and their TRUE values. Show them how your experience aligns with their mission and how you can contribute to a safe and clean environment.
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and customer service. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the OCS team.
We think you need these skills to ace Cleaning Supervisor in Lichfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Cleaning Supervisor role. Highlight any previous supervisory experience in cleaning or similar environments, and don’t forget to mention your IT skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading a cleaning team and how you embody our TRUE values of Trust, Respect, Unity, and Empowerment.
Showcase Your Customer Service Skills:Since customer service is key in this role, be sure to include examples of how you've successfully engaged with clients or customers in the past. This will show us you can handle enquiries and provide assistance effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at OCS
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and protocols that OCS UK & Ireland upholds. Be ready to discuss how you would ensure these standards are met and maintained by your team. This shows that you understand the importance of cleanliness in creating safe environments.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in performance management, training, and how you handle absence management. This will demonstrate your capability to lead and motivate a team effectively.
✨Emphasise Customer Service
Since engaging with customers is key, think of instances where you've gone above and beyond for clients. Be ready to explain how you would address customer enquiries and ensure their satisfaction with the cleaning services provided.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, like managing stock levels or conducting cleaning audits. Prepare some scenarios in advance to show your problem-solving skills and attention to detail, which are crucial for this role.
