At a Glance
- Tasks: Be the go-to person for clients, ensuring top-notch service and smooth operations.
- Company: Join a diverse team in a supportive and inclusive environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Enjoy a dynamic role with travel across the UK and great career prospects.
- Why this job: Make a real difference by building strong client relationships and driving success.
- Qualifications: Strong communication skills and a knack for problem-solving are key.
The predicted salary is between 30000 - 40000 £ per year.
Account Manager – Retail
As an Account Manager within Retail, you will play a crucial role as the liaison between our organisation and our clients.
You will ensure we are providing excellent customer service and delivering works to the contract specifications.
Location: Head office in Ipswich, Suffolk. Travel between client sites across UK required. Must hold a full UK driving licence.
Hours: Flexible, 8 hours per day Monday to Friday, predominantly 9am to 5.30pm.
Responsibilities
- Ensure that all works are delivered to the contract specifications/SLAs and provide technical and operational support to direct reports.
- Develop and maintain strong relationships with clients, relevant stakeholders, staff, and external bodies to aid business development and retention.
- Create and implement account plans to meet client objectives.
- Serve as the primary point of contact for clients, ensuring clear communication and resolving any issues.
- Track account performance and provide updates to both clients and internal teams.
Qualifications
- Excellent communication skills including presentation and written report writing.
- Excellent negotiation and problem‑solving skills.
- Strong IT skills including MS Office 365 skills, particularly Excel.
- Highly motivated, self‑starter, can work autonomously and deliver against tight deadlines.
- Enjoy working with data and delight in providing relevant and accurate reporting to support operational decision‑making.
- Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.
We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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