At a Glance
- Tasks: Ensure safety and security in courts while providing exceptional customer service.
- Company: Join OCS, a leading facilities management company with a commitment to growth.
- Benefits: Flexible hours, competitive pay, and opportunities for professional development.
- Other info: Enjoy a supportive environment with career progression opportunities.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: SIA Licence, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Days of Working: Monday to Friday, 1 in 4 Saturdays. You will be working 40 hours per week, typically Monday - Friday, covering a handful of courts within a dedicated area around the home-base of this advertised location. Must be flexible with Adhoc working available. Must be able to cover Aylesbury & Amersham.
Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Cluster Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications.
This role covers a small cluster of courts within a defined area. You will need to be able to get to the different locations in your cluster, as you will be covering varying sites depending on demand, sickness and holiday cover. There is no weekend or night work, but we can often offer overtime on a Saturday, Sunday, and Bank holidays. The weekends will be paid at a generous rate of 1.5x for Saturdays and 2x for Sundays, alongside a rate of 1.5x for weekday overtime outside of normal court operating times.
Key Responsibilities- Provide exceptional customer service, welcoming and guiding court users.
- Monitoring premises and visitors via CCTV and x-ray machines, together with other security checks such as using hand-held metal detectors on court users and bag searches on arrival.
- Patrolling and securing access to buildings and satellite buildings, keeping in contact with the control room with the use of hand-held radios.
- Responding to panic alarm buttons in Judges' rooms, courts and offices.
- Responding to any security issues within the complex and recording and reporting details of those incidents.
- Must have Right to Work in the UK.
- An enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
- SIA Licence.
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Cluster Relief Court & Tribunal Security Officer in High Wycombe employer: OCS
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises professional growth and development. With a commitment to our TRUE values of Trust, Respect, Unity, and Empowerment, we provide our colleagues with opportunities for funded qualifications and career progression, all while ensuring a flexible working environment that respects work-life balance. Join us in making a meaningful impact within the courts and tribunal system, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Relief Court & Tribunal Security Officer in High Wycombe
✨Tip Number 1
Get to know the company culture! OCS values Trust, Respect, Unity, and Empowerment, so show us how you embody these values in your interactions. Research the company and be ready to chat about how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the team. A friendly chat can give you an edge and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to security and customer service. Think of examples from your past experiences that highlight your skills and dedication to safety and service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Cluster Relief Court & Tribunal Security Officer in High Wycombe
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service and security shine through. We want to see that you genuinely care about making a difference in the courts and tribunal system!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values of Trust, Respect, Unity, and Empowerment.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with OCS.
How to prepare for a job interview at OCS
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Cluster Relief Court & Tribunal Security Officer. Familiarise yourself with the key tasks like monitoring premises, providing customer service, and responding to security issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with court users, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to ensure safety and satisfaction. This will highlight your ability to provide exceptional service, which is crucial for OCS.
✨Demonstrate Flexibility
Given the nature of the job, flexibility is key. Be ready to talk about your availability and willingness to cover different locations within your cluster. Mention any past experiences where you adapted to changing circumstances or took on additional responsibilities.
✨Emphasise Communication Skills
Effective communication is vital in this role, especially when coordinating with the control room or responding to incidents. Prepare to discuss how you've successfully communicated in high-pressure situations. This will show that you can handle the demands of the job while maintaining professionalism.
