Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage work requests efficiently.
- Company: Join OCS, a top facilities management company with over 50,000 colleagues and a £2bn turnover.
- Benefits: Enjoy professional development, career progression, and a diverse, inclusive workplace.
- Other info: Flexible shifts available; we value diversity and encourage all to apply.
- Why this job: Make a real impact in a supportive environment while working with inspiring people.
- Qualifications: Strong customer service skills and experience with CAFM systems are essential.
The predicted salary is between 28800 - 43200 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Shift Type: 07:00am - 15:30pm, 08:00am - 16:30pm, 10:30am - 19:00pm
As part of your role, your key responsibilities will include, but are not limited to:
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
What are we looking for?
- Applicants must have the right to work in the UK.
- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Helpdesk Coordinator employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the CAFM Concept System, as it's a key part of the Helpdesk Coordinator role. If you have experience with similar systems, be ready to discuss how your skills can transfer.
✨Tip Number 2
Brush up on your customer service skills, as you'll be the first point of contact for enquiries. Think of examples from your past experiences where you successfully handled customer interactions.
✨Tip Number 3
Highlight your organisational and planning skills during any discussions. Prepare to share specific instances where you effectively managed multiple tasks or projects simultaneously.
✨Tip Number 4
Research OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to explain how you embody these values in your work and how they align with your personal work ethic.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Helpdesk Coordinator at OCS. Familiarise yourself with their CAFM Concept System and the specific skills they are looking for, such as customer service and organisation.
Tailor Your CV: Customise your CV to highlight relevant experience in helpdesk roles, particularly within facilities management. Emphasise your familiarity with CAFM systems and any specific achievements that demonstrate your organisational skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Explain how your background aligns with these values and how you can contribute to their mission of enhancing people and places.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at OCS
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, strong customer service skills are essential. Be prepared to share specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
✨Familiarise Yourself with CAFM Systems
Since the role involves working with the CAFM Concept System, it’s crucial to demonstrate your familiarity with such systems. If you have experience with similar software, be ready to discuss it and how it can benefit the team.
✨Highlight Your Organisation Skills
The job requires excellent organisation and planning skills. Prepare to explain how you manage your time and prioritise tasks, especially when dealing with multiple requests or projects simultaneously.
✨Demonstrate Your Knowledge of Facilities Management
Having a solid understanding of property-related issues and facilities management will set you apart. Brush up on relevant topics and be ready to discuss how your knowledge can contribute to OCS's mission and values.