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- Tasks: Be the go-to person for customer queries and manage work requests efficiently.
- Company: Join OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact while working in a diverse and inclusive culture.
- Qualifications: Strong customer service skills and experience with CAFM systems are essential.
- Other info: Flexible shifts available, Monday to Friday, with a focus on teamwork and empowerment.
The predicted salary is between 28800 - 43200 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Days of Working: Monday to Friday
Shift Pattern: 7am - 3.30pm, 8am - 4.30pm, 10.30am - 7pm
As part of your role, your key responsibilities will include, but are not limited to:
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
What are we looking for?
- Applicants must have the right to work in the UK.
- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Helpdesk Coordinator employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the CAFM Concept System, as it's a key part of the Helpdesk Coordinator role. If you can demonstrate your understanding of how to navigate and utilise this system effectively, it will set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since you'll be the first point of contact for customer enquiries, showcasing your ability to handle calls professionally and efficiently will be crucial in landing the job.
✨Tip Number 3
Prepare to discuss your experience in facilities management. Be ready to share specific examples of how you've successfully managed helpdesk operations or similar tasks, as this will demonstrate your capability for the role.
✨Tip Number 4
Research OCS UK & Ireland's TRUE values: Trust, Respect, Unity, and Empowerment. Understanding these values and being able to articulate how you embody them in your work will resonate well with the hiring team.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Helpdesk Coordinator position. Tailor your application to highlight relevant experience in customer service and facilities management.
Highlight Relevant Experience: Make sure to emphasise any previous helpdesk experience, particularly with CAFM systems like Concept. Use specific examples to demonstrate your organisational skills and ability to manage enquiries effectively.
Showcase Your Skills: Include details about your proficiency in Microsoft Office and any other relevant software. Mention your strong telephone etiquette and customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s values of Trust, Respect, Unity, and Empowerment. Explain why you would be a great fit for OCS UK & Ireland and how you can contribute to their mission.
How to prepare for a job interview at OCS
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, strong customer service skills are essential. Be prepared to share specific examples of how you've successfully handled customer enquiries or resolved issues in the past. This will demonstrate your ability to communicate effectively and provide excellent support.
✨Familiarise Yourself with CAFM Systems
Since the role involves working with the CAFM Concept System, it's crucial to have a good understanding of how such systems operate. If you have experience with similar software, be ready to discuss it. If not, do some research on CAFM systems to show your willingness to learn.
✨Demonstrate Organisational Skills
The job requires excellent organisation and planning skills. Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to mention any tools or methods you use to stay organised.
✨Exhibit Knowledge of Property-Related Issues
Having a solid understanding of property-related issues is important for this role. Brush up on common challenges faced in facilities management and be ready to discuss how you would approach these issues. This will show that you are knowledgeable and proactive.
