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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage engineering work requests.
- Company: Join OCS, a top facilities management company with over 50,000 colleagues and a £2bn turnover.
- Benefits: Enjoy professional development, career progression, and a diverse, inclusive workplace.
- Why this job: Make a real impact while working with inspiring people in a supportive environment.
- Qualifications: Strong customer service skills and experience with CAFM systems are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Working Days: Monday to Friday 8am-5pm
Responsibilities
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
What are we looking for?
- Applicants must have the right to work in the UK
- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Helpdesk Coordinator employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the CAFM Concept System, as it's a key part of the role. If you can demonstrate your understanding of how to use it effectively during your interactions, you'll stand out as a strong candidate.
✨Tip Number 2
Brush up on your customer service skills, especially in a helpdesk context. Practising how to handle various customer scenarios can help you convey confidence and competence in your conversations.
✨Tip Number 3
Network with current or former employees of OCS to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in facilities management. Be ready to discuss specific examples where you've successfully managed customer enquiries or coordinated projects.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Helpdesk Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous helpdesk or facilities management experience you have, particularly with CAFM systems like Concept. Use specific examples to demonstrate your customer service skills and organisational abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Mention OCS's TRUE values and explain how you embody these values in your work ethic and approach.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OCS
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, you'll be the first point of contact for customer enquiries. Make sure to highlight your strong customer service skills during the interview. Share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Familiarise Yourself with CAFM Systems
Since the role involves working with the CAFM Concept System, it's crucial to demonstrate your familiarity with such systems. If you have experience with CAFM software, be prepared to discuss how you've used it effectively in previous roles.
✨Emphasise Organisation and Planning Skills
The job requires excellent organisation and planning abilities. Be ready to provide examples of how you've managed multiple tasks or projects simultaneously, ensuring that deadlines were met and priorities were set.
✨Demonstrate Strong Communication Skills
Exceptional telephone etiquette is essential for this position. Practice clear and concise communication, and be prepared to discuss how you handle difficult conversations or relay important information to team members and clients.
