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- Tasks: Manage customer queries and subcontractor coordination while ensuring timely job completion.
- Company: OCS is a top facilities management company with over 50,000 employees and a £2bn turnover.
- Benefits: Enjoy professional growth opportunities and a diverse, inclusive work environment.
- Why this job: Join a mission-driven team focused on making a positive impact in communities.
- Qualifications: Experience in helpdesk roles and strong customer service skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Helpdesk Administrator role at OCS.
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About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and communities. Our TRUE values — Trust, Respect, Unity, and Empowerment — guide us.
About The Role
Your key responsibilities will include, but are not limited to:
- Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
- Attending subcontractor performance meetings to discuss performance.
- Being the first point of contact for customers.
- Raising jobs for reactive and corrective work orders.
- Closing off jobs for engineers where required.
- Booking reactive and PPMs with clients for subcontractors.
- Managing subcontractors effectively and obtaining updates.
- Ensuring timely completion of jobs to keep work in progress levels minimal.
- Providing weekly reports on jobs logged, completed, and outstanding.
- Maintaining databases of supplier contacts, escalations, customer complaints, and KPI failure mitigation.
- Updating and recording statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where needed.
- Maintaining records of engineer overtime and holidays.
- Building relationships and collaborating with internal teams.
- Supporting in improving engineer documentation and escalating recurring performance issues.
- Supporting audit teams and evidencing work completed.
What are we looking for?
- Right to work in the UK.
- Experience in subcontractor coordination or management.
- Ability to work to deadlines and manage time effectively.
- Knowledge of property-related issues.
- Strong customer service skills.
- Helpdesk experience.
- Proficiency in Microsoft Office.
- Knowledge of CAFM systems like Concept Evolution or Maximo is an advantage.
- Methodical problem-solving approach.
- Patience and effective communication.
- Collaborative mindset with stakeholders.
How To Apply
If interested in joining a business that promotes professional growth and career development, click apply and register your interest. Sign up for job alerts to stay informed about suitable vacancies.
We are an equal opportunities employer, valuing diversity and inclusion. Applications from all backgrounds are encouraged.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Information Technology
Industries
- Facilities Services, Hospitality, Outsourcing and Offshoring Consulting
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Helpdesk Administrator employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. During any interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Brush up on your knowledge of subcontractor management and coordination. Be prepared to discuss specific examples from your past experiences that highlight your ability to manage relationships and ensure timely job completions.
✨Tip Number 3
If you have experience with CAFM systems like Concept Evolution or Maximo, make sure to mention it in conversations. If not, consider doing a bit of research or even a short online course to get familiar with these tools, as they could give you an edge.
✨Tip Number 4
Prepare to showcase your customer service skills. Think of scenarios where you've successfully resolved issues or improved customer satisfaction, as this role heavily relies on effective communication and problem-solving.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Helpdesk Administrator position at OCS. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in subcontractor coordination, customer service, and helpdesk roles. Use specific examples that demonstrate your ability to manage time effectively and solve problems methodically.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Explain how your background aligns with these values and how you can contribute to the company's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for the Helpdesk Administrator role.
How to prepare for a job interview at OCS
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how these values resonate with your own work ethic and experiences.
✨Showcase Your Helpdesk Experience
Highlight your previous helpdesk experience during the interview. Be ready to provide specific examples of how you've effectively managed customer queries and resolved issues, as this role heavily relies on strong customer service skills.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your methodical approach to problem-solving. Think of scenarios where you've successfully navigated challenges, especially in subcontractor coordination or management, as this is a key responsibility of the role.
✨Familiarise Yourself with Relevant Software
If you have experience with CAFM systems like Concept Evolution or Maximo, be sure to mention it. If not, do a bit of research on these tools so you can speak knowledgeably about them, as proficiency in Microsoft Office and familiarity with such systems is advantageous.
