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- Tasks: Lead service delivery for our South Retail Portfolio, ensuring excellence and adherence to contracts.
- Company: Join OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Enjoy career growth, professional development, and a diverse, inclusive workplace culture.
- Why this job: Be part of a mission-driven team focused on making a positive impact in communities.
- Qualifications: Five years of senior operational management experience and strong financial analysis skills required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
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About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
The role will have overall responsibility for service delivery within the South Retail Portfolio of our Destinations Sector, ensuring adherence with the various Contract Specifications, Client KPl\’s and all OCS policies and procedures.
Your Main Responsibilities Will Include
- Owning the P&L performance and monthly results, ensuring profitable operational delivery in line with the agreed budgets through driving efficiencies, cost control and innovation. The contract value is approx. £7m.
- Pushing the boundaries of service excellence through the development and improvement of our services. You will oversee all the strategic and account development plans for all contracts within your area.
- Attracting and retaining the best talent. The role will be responsible for ensuring there is a robust succession and development plan process in place across the business unit.
- Championing Diversity, Equality and Inclusion in line with OCS policies
- Producing monthly reports, both internally and externally as required
- To work in collaboration with the sales and commercial team to drive new business development opportunities and deliver new profitable contracts and share best practice. The Business Director must also grow existing contracts into new service delivery opportunities for both the sector and the wider OCS business.
- Taking direct responsibility for the health and safety of yourself, your colleagues and others who may be affected by our work activities.
- This key position will be actively involved in supporting the development of the business unit strategy. You will demonstrate a commercial and strategic awareness and focus, have a structured approach, intelligence, enthusiasm and an open, collaborative style.
You Should Meet The Following Criteria
- A minimum of five years\’ experience at a senior level in general operational management.
- Experience of managing a demanding portfolio of multi service business.
- Demonstrable evidence of change management, contract improvements and contract re-engineering.
- Track record demonstrating a full understanding of profit & loss accounting and meeting 1
- budget requirements.
- Ability to analyse, in detail, financial data.
- Operational experience in the Workplace sectors particularly within Corporate Head Office environments.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting
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Head of Regional Operations - South employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Regional Operations - South
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Research the South Retail Portfolio and understand the specific challenges and opportunities within that sector. Being able to discuss these insights will show your genuine interest and strategic thinking.
✨Tip Number 3
Network with current or former employees of OCS to gain insider knowledge about the company culture and expectations for the Head of Regional Operations role. This can provide you with valuable context for your discussions.
✨Tip Number 4
Prepare to discuss your experience with P&L management and operational efficiencies in detail. Be ready to share specific examples of how you've driven profitability and improved service delivery in previous roles.
We think you need these skills to ace Head of Regional Operations - South
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management, particularly in facilities management or similar sectors. Emphasise your achievements in managing P&L performance and driving efficiencies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company’s mission. Discuss how your values align with OCS's TRUE values of Trust, Respect, Unity, and Empowerment, and provide specific examples of how you've championed diversity and inclusion in previous roles.
Showcase Leadership Skills: Highlight your leadership experience and ability to attract and retain talent. Provide examples of how you have developed succession plans and fostered a collaborative work environment in your previous positions.
Demonstrate Strategic Thinking: Illustrate your strategic awareness by discussing past experiences where you successfully implemented change management or contract improvements. Use data to back up your claims, especially regarding financial analysis and meeting budget requirements.
How to prepare for a job interview at OCS
✨Understand the Company Values
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how these values resonate with your own work ethic and how you can embody them in the role.
✨Showcase Your Operational Expertise
Highlight your experience in managing multi-service portfolios and demonstrate your understanding of profit and loss accounting. Prepare specific examples of how you've driven efficiencies and improved service delivery in previous roles.
✨Prepare for Change Management Questions
Given the emphasis on change management and contract improvements, be ready to discuss past experiences where you've successfully implemented changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Diversity and Inclusion
OCS is committed to championing diversity, equality, and inclusion. Be prepared to share your thoughts on how you can contribute to creating an inclusive workplace and any relevant initiatives you've been involved in.