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For Companies At a Glance
- Tasks: Provide exceptional customer service and ensure safety in courts and tribunals.
- Company: Join OCS, a leading facilities management company with a commitment to excellence.
- Benefits: Competitive pay, attendance allowance, travel expenses covered, and opportunities for professional development.
- Why this job: Make a real difference in your community while growing your career in security.
- Qualifications: SIA Licence, strong people skills, and a passion for customer service.
- Other info: Enjoy a dynamic work environment with no weekend or night shifts.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Monday – Friday covering Guildford & Staines. You will be working a minimum of 40 hours per week, typically Monday – Friday, covering different shifts across a number of courts within a dedicated area around the home‑base of this advertised location. There is no weekend or night work, but overtime on Saturday, Sunday and Bank holidays can be offered. Weekends are paid at 1.5x for Saturdays and 2x for Sundays, alongside a rate of 1.5x for weekday overtime outside of normal court operating times.
Benefits
- Minimum 40 hours contracted per week
- Attendance Allowance of £1 per hour earned on contracted hours, subject to meeting certain attendance‑related criteria
- Help towards fuel expenses
Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programmes and opportunities to gain qualifications.
This role is mobile, covering a geographic area defined by a radius from your base location. You will need to be able to reach all the different sites in your patch, covering varying locations depending on demand, sickness and holiday cover. Travel expenses and parking will be paid back to you and processed three times per month.
Key Responsibilities
- Provide exceptional customer service, welcoming and guiding court users.
- Monitor premises and visitors via CCTV and x‑ray machines, together with other security checks such as using hand‑held metal detectors on court users and bag searches on arrival.
- Patrol and secure access to buildings and satellite buildings, keeping in contact with the control room using hand‑held radios.
- Respond to panic alarm buttons in Judges’ rooms, courts and offices.
- Respond to any security issues within the complex and record and report details of those incidents.
Ideal Candidate Criteria
- Right to Work in the UK.
- Enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
- SIA Licence and relevant security‑related experience.
- UK driving licence (location dependent).
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies become available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
Mobile Court & Tribunal Security Officer in Guildford employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Court & Tribunal Security Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at OCS or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve gone above and beyond to help someone, as this role is all about exceptional service.
✨Tip Number 3
Show your passion for safety and security! During interviews, share why you care about keeping people safe and how you can contribute to a secure environment in the courts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities.
We think you need these skills to ace Mobile Court & Tribunal Security Officer in Guildford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for providing exceptional customer service shine through. We want to see that you genuinely care about safety and security in the courts.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our mission and values!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with OCS.
How to prepare for a job interview at OCS
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Court & Tribunal Security Officer. Familiarise yourself with the key tasks like monitoring premises, providing customer service, and responding to security issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with court users, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to ensure safety and satisfaction. This will highlight your ability to provide exceptional service, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle security situations. Practice responses to potential scenarios you might face on the job, such as dealing with difficult individuals or responding to emergencies. This will show that you're ready to think on your feet.
✨Emphasise Teamwork and Communication
As a Mobile Court & Tribunal Security Officer, you'll need to work closely with colleagues and communicate effectively. Be ready to share examples of how you've successfully collaborated in a team setting and maintained clear communication, especially in high-pressure situations. This will demonstrate your alignment with OCS's TRUE values.
