Senior Soft Services Manager in Glasgow

About The Role

• Days of Working: Monday to Friday - 08:00 to 16:30
• Senior Soft Services Manager

We are seeking an experienced, proactive and highly motivated Senior Soft Services Manager to lead the delivery of high-quality facilities management services across a diverse public sector portfolio supporting the Scottish Courts and Tribunals Service (SCTS) and Crown Office and Procurator Fiscal Service (COPFS).

This is a senior leadership role requiring a dynamic individual who can operate effectively within a fast-paced and demanding environment, ensuring operational excellence, contractual compliance and exceptional client service across multiple locations throughout Scotland.

The successful candidate will act as a key representative of the company, building strong relationships with clients, stakeholders, service partners and operational teams while driving continuous improvement and service performance.

• As part of your role, your key responsibilities will include, but are not limited to:
• Oversee the delivery of all contracted soft services, ensuring services are delivered safely, efficiently and in accordance with contractual obligations, statutory requirements and company standards.
• Provide leadership and operational direction to site-based teams and service partners across a geographically dispersed portfolio.
• Actively manage contractors and suppliers to ensure service delivery standards are consistently achieved as part of an integrated facilities management solution.
• Identify, assess and mitigate operational and contractual risks through a proactive, risk-based management approach.
• Monitor compliance against contractual performance measures, service levels and key performance indicators, implementing corrective actions where required.
• Identify areas of non-compliance or elevated risk and develop robust action plans to achieve timely resolution.
• Lead service reviews, audits and performance meetings, ensuring continual improvement initiatives are implemented and monitored.
• Build and maintain strong working relationships with SCTS, COPFS and other key stakeholders, acting as a trusted partner and escalation point for operational matters.
• Represent the company at client meetings, governance forums and operational reviews, providing professional leadership and effective communication at all levels.
• Provide cover and support for the Account Manager during periods of absence, ensuring continuity of service delivery, client engagement and operational performance.
• Support financial performance through effective budget management, cost control and operational efficiency initiatives.
• Respond effectively to emerging operational challenges, demonstrating sound judgement, resilience and the ability to make informed decisions within a fast-moving environment.
• Be prepared to travel extensively across Scotland, including remote and rural locations, sometimes at short notice, to support operational requirements and client needs.

The ideal candidate should meet the following criteria

• Must have the Right to Work in the UK.
• Educated to degree level or equivalent professional experience.
• Membership of a relevant professional body such as IWFM or BICSc is desirable.
• Proven track record of managing large-scale Soft Services operations within a public sector, corporate or critical environment.
• Demonstrable experience of contract management, supplier management and stakeholder engagement.
• Experience of P&L accountability, budget management and commercial awareness.
• Strong understanding of compliance, governance, health & safety and risk management principles.
• Excellent leadership, communication and relationship-building skills.
• Ability to remain calm under pressure, think quickly and make effective decisions in a fast-paced operational environment.
• Highly organised with strong problem-solving and analytical capabilities.
• Advanced IT skills with a high level of proficiency in Microsoft Office applications.
• Full UK driving licence and willingness to travel throughout Scotland as required.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.

We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values -

Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.

We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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