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For Companies At a Glance
- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Flexible working hours, career progression, and a supportive team environment.
- Why this job: Make a real difference in maintaining a safe shopping experience for everyone.
- Qualifications: SIA Licence required, strong communication skills, and a proactive approach.
- Other info: Dynamic role with opportunities to work across various locations and shifts.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Retail Area Relief Officer role at OCS.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Role
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required.
Purpose of the Role: As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Relief Officer in Glasgow employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Relief Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security sector. A personal recommendation can go a long way in landing that Retail Area Relief Officer role.
✨Tip Number 2
Be ready for anything! Since this role requires flexibility, prepare yourself for varied shifts and locations. Show your potential employer that you’re adaptable and ready to tackle any challenge that comes your way.
✨Tip Number 3
Practice your communication skills! As a Retail Area Support Officer, you'll need to interact with customers and staff regularly. Role-play different scenarios with a friend to boost your confidence and ensure you can handle confrontational situations calmly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills and interests.
We think you need these skills to ace Retail Area Relief Officer in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Area Relief Officer role. Highlight your relevant experience in security, customer service, and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear, concise language and check for any spelling or grammar mistakes. We love a well-presented application!
Be Honest About Your Flexibility: This role requires flexibility across various locations and shifts. Be upfront about your availability and willingness to adapt. We appreciate candidates who are ready to jump in wherever needed!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, you can sign up for job alerts while you're at it!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Relief Officer. Familiarise yourself with the key tasks like maintaining security, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, be prepared to discuss how you've effectively communicated in past situations. Think of examples where you’ve de-escalated confrontational situations or provided exceptional customer service. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Flexibility and Proactivity
Since the job involves working across multiple locations and varied shifts, highlight your flexibility and proactive approach. Share specific instances where you adapted to changing circumstances or took initiative to solve problems. This will reassure the interviewer that you can handle the dynamic nature of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Prepare by thinking through potential scenarios related to security incidents or customer interactions. Practising your responses will help you feel more confident and articulate during the interview.
