At a Glance
- Tasks: Be the friendly face of our company, answering calls and greeting clients.
- Company: Join OCS UK & Ireland, a leading facilities management company with a vibrant culture.
- Benefits: Enjoy competitive pay, digital learning, retail perks, and flexible pay options.
- Other info: Join a diverse team and grow your career in an inclusive environment.
- Why this job: Make a real impact by supporting our team and enhancing client experiences.
- Qualifications: Experience in admin or customer service is a plus; Microsoft Office skills are essential.
The predicted salary is between 29651 - 36241 £ per year.
Answering calls quickly and efficiently and supporting our customer service team.
The first point of contact for meeting and greeting clients and staff.
Provide clerical support to the Manager and when appropriate, to other staff, including diary management and ad-hoc duties.
Manage switchboard, general inquiries, telephone, and receive emails.
Assist in meetings by recording minutes and distributing them to all participants on time.
Key Responsibilities:
- Answering calls quickly and efficiently and supporting our customer service team.
- The first point of contact for meeting and greeting clients and staff.
- Provide clerical support to the Manager and when appropriate, to other staff, including diary management and ad-hoc duties.
- Manage switchboard, general inquiries, telephone, and receive emails.
- Assist in meetings by recording minutes and distributing them to all participants on time.
Ideal Candidate Criteria:
- Must have Right to Work in the UK.
- Experience in administration, reception or customer service functions would be beneficial.
- Working knowledge of Microsoft Office is essential.
- Excellent customer service skills.
- Excellent organisation, verbal, and written skills.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Receptionist in Glasgow employer: OCS
OCS is an excellent employer that values its employees by fostering a supportive and inclusive work culture in Bristol. With opportunities for personal growth and development, you will be part of a dedicated team that prioritises customer satisfaction and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OCS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OCS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OCS:Your cover letter is your chance to shine! Tell us why you want to work at OCS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OCS!
How to prepare for a job interview at OCS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
