At a Glance
- Tasks: Lead project delivery and governance across service desk operations.
- Company: Join OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a team that values Trust, Respect, Unity, and Empowerment.
- Why this job: Make a real impact by managing projects that enhance customer experiences.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
About The Company
Working Days: Monday to Friday - 08:00 - 16:30
Key Responsibilities
- Delivery & Governance: Lead and support on project delivery across service desk operations. Define scope, objectives, timelines, and deliverables in line with business priorities. Develop detailed project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and reporting frameworks. Ensure projects meet agreed time, cost, and quality targets.
- Stakeholder Management: Engage with senior stakeholders (Operations Directors, Team Leaders, IT, HR, external customers). Act as the main point of contact for project updates and escalations. Translate business requirements into actionable project plans. Manage expectations and ensure alignment across departments.
- Risk & Issue Management: Proactively identify risks and develop mitigation plans. Manage and escalate issues appropriately. Ensure compliance with governance frameworks.
Essential Hiring Criteria
- Proven experience in project management
- Experience within a call centre or customer operations environment
- Strong stakeholder management and communication skills
- Experience delivering operational change or transformation initiatives
- Knowledge of project methodologies (Agile, Waterfall, PRINCE2, or similar)
- Strong analytical and problem-solving abilities
Desirable
- Experience with contact centre technologies (e.g., CRM, dialler systems, WFM tools)
- Understanding of customer journey mapping and CX optimisation
About The Role
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Project Delivery Manager in Glasgow employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth and development, we provide comprehensive training and career advancement opportunities, all while upholding our TRUE values of Trust, Respect, Unity, and Empowerment. Located in a vibrant community, we foster an inclusive culture that celebrates diversity, ensuring every team member feels valued and supported in their role as we work together to deliver outstanding services.
StudySmarter Expert Advice🤫
We think this is how you could land Project Delivery Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and stakeholder engagement. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. We want to hear about how you’ve tackled risks and managed projects in the past. Be specific about your achievements and how they align with the job description.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Project Delivery Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in project management, especially in call centre or customer operations. We want to see how your skills align with our needs!
Showcase Your Stakeholder Skills:Since stakeholder management is key for this role, share specific examples of how you've engaged with senior stakeholders in the past. We love seeing clear communication and collaboration in action!
Highlight Your Methodologies:Mention any project methodologies you’re familiar with, like Agile or PRINCE2. We appreciate candidates who can demonstrate their knowledge and experience in these areas, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OCS
✨Know Your Project Methodologies
Make sure you brush up on your knowledge of project methodologies like Agile, Waterfall, and PRINCE2. Be ready to discuss how you've applied these in past projects, as this will show your understanding of the frameworks that are crucial for the role.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder management. Think of specific examples where you've successfully engaged with senior stakeholders and how you managed their expectations. This will demonstrate your ability to act as the main point of contact for project updates.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've identified risks and developed mitigation plans in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your analytical skills have led to successful project outcomes.
✨Understand the Company Values
Familiarise yourself with the company's TRUE values: Trust, Respect, Unity, and Empowerment. Think about how your personal values align with theirs and be prepared to share examples of how you've embodied these principles in your work.
