At a Glance
- Tasks: Provide essential support to the Helpdesk Team and manage customer inquiries.
- Company: Join OCS, a dynamic team in Glasgow with a focus on growth.
- Benefits: Enjoy 25 days holiday, an employee referral scheme, and career development opportunities.
- Other info: Knowledge of the CAFM system is a plus for this role.
- Why this job: Kickstart your career in a supportive environment while helping customers.
- Qualifications: Strong customer service skills and administration experience required.
The predicted salary is between 18000 - 25000 € per year.
OCS is seeking a Helpdesk Support Specialist in Scotland, Glasgow. The role involves providing essential support to the Helpdesk Team, managing jobs for work orders, and handling customer inquiries.
Candidates should possess:
- Strong customer service skills
- Proven administration experience
- Knowledge of the CAFM system (a plus)
The position comes with benefits such as:
- 25 days holiday
- Employee referral scheme
- Opportunities for career development
Helpdesk Support Apprentice - Grow in a Dynamic Team in Glasgow employer: OCS
At OCS, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters growth and development for our Helpdesk Support Apprentices. Located in the vibrant city of Glasgow, we provide a range of benefits including 25 days of holiday and an employee referral scheme, ensuring our team members feel valued and motivated to excel in their roles. Join us to be part of a dynamic team where your contributions are recognised and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Apprentice - Grow in a Dynamic Team in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you’d handle tricky customer inquiries or manage multiple work orders. We want to show that we can think on our feet!
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in the past. We need to demonstrate that we’re all about making people happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities.
We think you need these skills to ace Helpdesk Support Apprentice - Grow in a Dynamic Team in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and supported customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Helpdesk Support role. Mention any relevant experience with administration or systems like CAFM, as it’ll make you stand out to us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at OCS
✨Know Your Stuff
Make sure you understand the basics of helpdesk support and customer service. Brush up on common issues that users face and how to resolve them. Familiarity with the CAFM system will give you an edge, so do a bit of research on it before your interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Think about times when you went above and beyond to help someone. This will demonstrate your ability to handle inquiries effectively and show that you’re a team player.
✨Practice Makes Perfect
Run through some common interview questions related to helpdesk roles. You might be asked how you would handle a difficult customer or a technical issue. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the role. Inquire about the types of challenges the Helpdesk Team faces or what a typical day looks like. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
