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- Tasks: Manage customer inquiries and support engineers using the CAFM Concept System.
- Company: Leading facilities management company in Glasgow with a supportive culture.
- Benefits: Professional development opportunities and a focus on career progression.
- Why this job: Join a dynamic team and enhance your customer service skills in a growing industry.
- Qualifications: Strong customer service skills and helpdesk experience in Facilities Management.
- Other info: Excellent organisational abilities and telephone etiquette are essential.
The predicted salary is between 30000 - 42000 £ per year.
A leading facilities management company in Glasgow is looking for a Helpdesk Coordinator to manage customer inquiries and support engineers utilizing the CAFM Concept System. Ideal candidates will have strong customer service skills, helpdesk experience in Facilities Management, and be proficient with Microsoft Office. The role requires excellent organizational abilities and exceptional telephone etiquette. This position offers a supportive working environment focused on professional development and career progression.
Facilities Helpdesk & Scheduling Coordinator in Glasgow employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk & Scheduling Coordinator in Glasgow
✨Tip Number 1
Make sure you know the ins and outs of the CAFM Concept System. Brush up on your technical skills and be ready to discuss how you've used similar systems in the past. This will show you're not just a good fit, but the perfect fit!
✨Tip Number 2
Practice your telephone etiquette! Since this role involves a lot of customer interaction, we recommend doing some mock calls with friends or family. This will help you sound confident and professional when it counts.
✨Tip Number 3
Organisational skills are key for this position. Create a system for managing your time and tasks effectively. We suggest using tools like calendars or task management apps to demonstrate your ability to stay on top of things.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Facilities Helpdesk & Scheduling Coordinator in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and supported clients in the past, especially in a helpdesk role.
Get Familiar with CAFM Systems: If you have experience with the CAFM Concept System or similar software, mention it! We love candidates who can hit the ground running, so any relevant tech skills will definitely catch our eye.
Organise Your Application: Just like in the role, organisation is key! Structure your CV and cover letter clearly, making it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at OCS
✨Know Your CAFM Concept System
Make sure you understand the basics of the CAFM Concept System. Familiarise yourself with its features and how it can streamline helpdesk operations. This knowledge will show your potential employer that you're proactive and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about challenging situations you've handled and how you resolved them. This will demonstrate your ability to manage inquiries effectively and keep customers happy.
✨Practice Your Telephone Etiquette
Since this role requires exceptional telephone skills, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable. Remember, first impressions matter, especially over the phone!
✨Highlight Your Organisational Abilities
Be ready to discuss how you stay organised in a busy environment. Share specific tools or methods you use to manage your time and tasks efficiently. This will reassure the interviewer that you can handle the demands of the role.