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For Companies At a Glance
- Tasks: Manage customer inquiries and support engineering activities in a dynamic environment.
- Company: Leading facilities management company with a focus on customer service.
- Benefits: Professional growth opportunities and a diverse work culture.
- Why this job: Join a team where your organisational skills can shine and make a difference.
- Qualifications: Strong customer service skills and experience with CAFM systems required.
- Other info: Ideal for those looking to develop their career in facilities management.
The predicted salary is between 36000 - 60000 £ per year.
A leading facilities management company is seeking a Helpdesk Coordinator to manage customer inquiries and support engineering activities. The role requires strong customer service skills and experience with CAFM systems. You will be responsible for handling work requests, managing diaries for engineers, and updating job records.
Ideal candidates will have:
- Exceptional organizational and planning abilities
- Knowledge of Microsoft Office
- An understanding of property-related issues
This is an opportunity for professional growth in a diverse work environment.
Facilities Helpdesk Lead - CAFM & Project Coordination in Glasgow employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Lead - CAFM & Project Coordination in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and CAFM systems. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or projects effectively. This will highlight your ability to handle the demands of the Helpdesk Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Facilities Helpdesk Lead - CAFM & Project Coordination in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and supported teams in the past, so share specific examples that demonstrate your skills.
Get Familiar with CAFM Systems: If you have experience with CAFM systems, let us know! If not, do a bit of research and mention any relevant software or tools you've used. This shows us you're proactive and ready to learn.
Organise Your Application: Just like managing diaries for engineers, your application should be well-organised. Use clear headings, bullet points, and concise language to make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OCS
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of Computer-Aided Facilities Management (CAFM) systems. Be ready to discuss your experience with these tools and how you've used them to streamline processes or improve customer service in previous roles.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your exceptional customer service abilities. Think of specific situations where you successfully managed customer inquiries or resolved issues, as this will demonstrate your capability to handle the demands of the role.
✨Organisational Skills are Key
Since the role involves managing diaries for engineers and handling work requests, be prepared to discuss your organisational strategies. Share how you prioritise tasks and manage time effectively, perhaps by using tools or methods that have worked well for you in the past.
✨Understand Property-Related Issues
Familiarise yourself with common property-related issues that may arise in facilities management. Being able to speak knowledgeably about these topics will show your understanding of the industry and your readiness to tackle challenges head-on.
