At a Glance
- Tasks: Provide top-notch admin, billing, and customer care support across national operations.
- Company: Join a diverse team in a supportive and inclusive environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Embrace a dynamic role with opportunities to streamline processes and improve efficiency.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer outcomes.
- Qualifications: Experience in construction or FM projects and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
- Days of Working: Monday to Friday - 08:00 to 16:00
- Purpose of the Role
To provide high‑quality administrative, billing, compliance and customer care support across national reactive operations.
The role acts as a key link between operational teams, clients and internal departments, ensuring accurate reporting, efficient workflows and excellent customer outcomes.
Key Responsibilities
- Prepare reactive, PPM and quoted works for billing, ensuring all required information is complete, accurate and submitted within agreed timeframes.
- Collate and issue all supporting documentation, including photographs, warranties and compliance certification, for every billed reactive or quoted job.
- Ensure billing aligns with agreed service levels, rate cards and contractual requirements.
- Maintain organised digital records, trackers and document libraries to support audit readiness and compliance.
- Produce accurate and timely month end reporting for clients, ensuring data integrity and completeness.
- Support month end payment applications by providing all required documentation and supporting data.
- Manage compliance documentation and warranty details for reactive works, including occupied properties.
- Proactively identify opportunities to streamline administrative processes, reduce duplication and improve data accuracy and efficiency.
- Oversee and manage job profitability across both reactive and planned occupied works.
Qualifications and Experience Required
- Proven experience delivering occupied major works or similar construction / FM projects.
- Ability to interpret specifications, schedules of work and technical documentation.
- Competent in the use of IT systems for reporting, documentation and project controls.
- Clearances Required
- Standard DBS
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.
We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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