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- Tasks: Assist passengers with reduced mobility at Dublin Airport, ensuring a smooth journey.
- Company: Join OCS, a leading facilities management company with a commitment to excellence.
- Benefits: Opportunities for professional development and career progression in a supportive environment.
- Why this job: Make a real difference by helping those in need while working in a dynamic airport setting.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to help.
- Other info: Inclusive workplace that values diversity and encourages applications from everyone.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the General Operative - Dublin Airport PRM role at OCS.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
A General Operative (GO) within the PRM service is responsible for assisting passengers with reduced mobility and disabilities as they journey through Dublin Airport. The GO may be the first point of contact a PRM has on behalf of OCS; therefore, it is critical that the GO serves as the face, voice and character of the PRM experience, making a good first impression that aligns with overall service quality.
Key Responsibilities
- Greet passengers in a pleasant and professional manner
- Assess passengers' mobility requirements
- Use equipment to assist PRMs through the airport (wheelchair, aisle chair, sling, etc.)
- Assist PRMs who do not require mobility equipment (e.g., blind)
- Assist with lifting, transferring and repositioning of PRMs on board aircraft
- Provide assistance with passenger luggage as necessary
- Ensure all relevant information regarding the PRM is passed to the Team Leader/Control Department
- Treat all OCS equipment and communication devices with respect; report defects to management
- Respond promptly to allocated tasks as assigned by the operational team
- Update the PDA promptly to show an accurate timestamp of the PRM transfer through the airport
- Assist ambulance crews in the movement of PRMs carried on stretchers
- Check relevant flight information (boarding cards, FIDS, etc.) and report irregularities to the Control Department
- Liaise and work professionally with all airport and airline personnel
- Promote OCS as a professional service provider by maintaining a reliable, safe and efficient service
- Collect and return wheelchairs to nearest storage point
- Maintain a competent level of knowledge and skill by attending training courses as set out by the company
- Work within own capabilities
- Assist with any other duties as assigned by the operational team
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
General Operative - Dublin Airport PRM employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Operative - Dublin Airport PRM
✨Tip Number 1
Get to know the company! Research OCS and their TRUE values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the General Operative role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace General Operative - Dublin Airport PRM
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you align with our TRUE values.
Tailor Your Application: Make sure to customise your application for the General Operative role. Highlight any relevant experience or skills that relate to assisting passengers with reduced mobility and how you can contribute to our mission at OCS.
Keep It Clear and Concise: We appreciate a straightforward approach! Make your application easy to read by using clear language and keeping your points concise. This helps us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can sign up for job alerts to stay updated on future opportunities that might interest you.
How to prepare for a job interview at OCS
✨Know the Company Values
Before your interview, take some time to understand OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Think about how you can demonstrate these values in your responses, especially when discussing your past experiences.
✨Showcase Your People Skills
As a General Operative, you'll be the first point of contact for passengers with reduced mobility. Prepare examples that highlight your ability to communicate effectively and provide excellent customer service, as this will be crucial in making a good first impression.
✨Familiarise Yourself with Equipment
Since you'll be using various equipment like wheelchairs and aisle chairs, it’s a good idea to familiarise yourself with them. If possible, practice using similar equipment before the interview so you can confidently discuss your experience and comfort level with it.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations involving PRMs. Think through potential challenges you might face and how you would resolve them, demonstrating your problem-solving skills and empathy.