At a Glance
- Tasks: Manage staffing, budgets, and service standards while ensuring high morale and performance.
- Company: OCS is a top facilities management company with over 50,000 employees and a £2bn turnover.
- Benefits: Enjoy professional development, career progression, and a diverse, inclusive work environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Join a mission-driven team focused on making people and places better for everyone.
- Qualifications: Experience in customer service and team management; qualifications in leadership and health & safety are a plus.
The predicted salary is between 28000 - 42000 £ per year.
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About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment .
About The Role
Days of Working: Varied to suit business needs
Role Overview
- To support and continuous improvement process as an internal part of service delivery increasingly adding value to the business, our client, and Account Director.
- To take responsibility for controlling staffing and costs and work with the Account Director to ensure that the budgeted expectations fall within allocated staff levels.
- To ensure that adequate products, equipment, and materials are available to the Contract standard and are ordered and delivered to the contract within the required times, as well as insuring that these products and equipment is maintained and safely stored.
- To work with the Quality Auditor to ensure that we exceed and maintain ambitious standards within all services.
- To ensure that the work schedules and shift times are correctly resourced.
- To manage and reduce staff absenteeism through the process, and to manage holiday periods consistently, ensuring that clear procedures are implemented to deal with absence issues and staff shortages.
- To implement all service standards and assist in soft services standards to the required specifications ensuring that working practices are adhered to the agreed contract work package. Delivery of planned and reactive tasks. Ensuring that pre-determined output specifications KPI targets are met and exceeded.
- To deliver strategies to reduce labour turnover to include programs, job chat appraisal feedback, performance management and personal coaching and the learning and development team.
- To communicate regularly with the staff through team talks, briefing and toolbox talks to ensure that there is a free flow of information, and that morale remains consistently high.
- To direct activities to all personnel, ensuring they are professionally trained for their duties and responsibilities and understand the standard required from their performance.
- To ensure that all personnel and subcontractors operate within all current legislation and client policies. Ensuring all personnel are made aware of their responsibilities.
- Qualified in BICS (desirable)
- An appropriate management qualification in leadership or proved track record, i.e ILM Level 5
- A Health and Safety qualification - NEBOSH/IOSH (desirable )
- Formal training qualifications (desirable)
- Customer Service Skills NCFE Level 2
- Previous experience of delivering soft service functions, working within a public facing customer service environment would be highly desirable, within either the Retail, Hotel, Cleaning, Tourism or Travel Industries.
- Experience of managing and directing teams from 3 staff up to 200.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Marketing and SalesIndustries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting
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#J-18808-LjbffrFleet Presentation Manager in London employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee development and a culture rooted in Trust, Respect, Unity, and Empowerment, OCS provides numerous opportunities for career progression and personal growth. Located in London, employees benefit from a vibrant city atmosphere while being part of a diverse workforce that values inclusivity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Presentation Manager in London
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Research the facilities management industry, particularly focusing on soft services. Being knowledgeable about current trends and challenges will help you engage in meaningful conversations with the hiring team.
✨Tip Number 3
Prepare to discuss your experience in managing teams, especially in customer-facing environments. Highlight specific examples of how you've improved team performance or morale, as this is crucial for the Fleet Presentation Manager role.
✨Tip Number 4
Network with current or former employees of OCS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Fleet Presentation Manager in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and qualifications required for the Fleet Presentation Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience:When writing your CV and cover letter, focus on your previous experience in facilities management or customer service environments. Use specific examples to demonstrate how you've successfully managed teams and improved service delivery.
Showcase Your Qualifications:If you have any relevant qualifications such as BICS, NEBOSH, or ILM Level 5, make sure to mention them prominently in your application. This will help you stand out as a qualified candidate.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with OCS's TRUE values of Trust, Respect, Unity, and Empowerment, and express your commitment to contributing positively to their team.
How to prepare for a job interview at OCS
✨Understand the Company Values
Before your interview, make sure you are familiar with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how these values resonate with your own work ethic and experiences.
✨Showcase Your Management Experience
Highlight your previous experience in managing teams, especially in environments similar to facilities management. Be ready to provide specific examples of how you've successfully led teams and improved service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle staff absenteeism or resource allocation. Think of scenarios from your past roles where you effectively managed challenges and be ready to share those stories.
✨Demonstrate Your Commitment to Training and Development
OCS values professional development, so be prepared to discuss how you have previously supported team training and development. Share any initiatives you've led or participated in that enhanced team performance and morale.
