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- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Competitive pay, flexible shifts, and a supportive team culture.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Make a real difference in safety while gaining valuable experience.
- Qualifications: Valid SIA License and strong observational skills required.
The predicted salary is between 24000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Days of Working – Wednesday – Saturday 12:00‑23:00 and Sunday 10:00‑16:00
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
- Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer - Full Time in Exeter employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer - Full Time in Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching OCS UK & Ireland. Understand their TRUE values and think about how your skills align with their mission. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice common interview questions related to security scenarios. Think about how you would handle theft or confrontational situations. Being able to articulate your approach will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the OCS team.
We think you need these skills to ace Retail Security Officer - Full Time in Exeter
Some tips for your application 🫡
Show Your Security Skills: Make sure to highlight your relevant experience in security roles. We want to see how your skills can help us create a safe shopping environment, so don’t hold back on showcasing your SIA license and any previous roles that demonstrate your ability to handle difficult situations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so use simple language and get straight to the point. This will help us understand your qualifications and why you’re a great fit for the Retail Security Officer role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your values align with our TRUE values of Trust, Respect, Unity, and Empowerment. This shows us that you’re not just looking for any job, but that you genuinely want to be part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like conducting patrols and monitoring CCTV. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Retail Security Officer, you'll need to interact with customers and staff regularly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will highlight your ability to de-escalate confrontations and provide excellent customer service.
✨Demonstrate Your Observational Skills
Being observant is crucial for this role. Think of specific instances where you've identified suspicious behaviour or prevented theft. Sharing these experiences will illustrate your strong observational skills and proactive approach to security.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's TRUE values and how they apply to the security team. This shows that you're not only interested in the job but also in the company culture and how you can contribute to it.