At a Glance
- Tasks: Provide top-notch customer service while ensuring safety and security for everyone.
- Company: Join a diverse team committed to creating a welcoming environment.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Embrace a dynamic role with varied shifts and a supportive team.
- Why this job: Be the friendly face of security and make a difference every day.
- Qualifications: SIA Licence required; previous experience in security or concierge preferred.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a professional and customer‑focused Concierge Security Officer to join our team. This role combines front‑of‑house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.
Days of working: varied shift rota – 3 on 6 off, with additional shifts on the 6 off days to pick up remaining hours. Flexibility to work varied 12‑hour shifts, including days and nights.
Key Responsibilities- Provide a professional and friendly front‑of‑house service.
- Manage access control for staff, visitors, and contractors.
- Monitor CCTV systems and conduct regular security checks.
- Respond promptly to incidents, alarms, and emergencies.
- Maintain accurate records of daily activities and incidents.
- Assist with general enquiries and deliver excellent customer service.
- Ensure compliance with all security procedures and protocols.
- Valid SIA Licence (essential).
- Previous experience in a concierge or security role (preferred).
- Excellent communication and interpersonal skills.
- Strong customer service focus and attention to detail.
- Professional appearance and demeanour.
- Ability to remain calm and professional in high‑pressure situations.
- Flexibility to work varied 12‑hour shifts, including days and nights.
All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.
Equal Opportunity StatementWe are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Concierge Security Officer in Exeter employer: OCS
As a Concierge Security Officer with us, you will be part of a dynamic team that prioritises professionalism and customer service in a supportive work environment. We offer flexible shift patterns, opportunities for career advancement, and a commitment to diversity and inclusion, ensuring that every employee feels valued and empowered. Join us in creating a safe and welcoming atmosphere for all clients and staff while enjoying the benefits of a collaborative and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Security Officer in Exeter
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to security and customer service. We recommend role-playing with a friend to build your confidence and ensure you can handle those tricky questions smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Concierge Security Officer in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help clients or visitors in previous roles, especially in high-pressure situations.
Be Professional and Personable:Your written application should reflect a professional tone while also showcasing your friendly personality. We’re looking for someone who can maintain a welcoming environment, so let that shine through in your writing!
Detail Your Security Experience:If you have previous experience in a concierge or security role, be sure to detail it! We want to know about your familiarity with access control, CCTV monitoring, and handling emergencies. Specific examples will make your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Security Officer. Familiarise yourself with access control procedures, CCTV monitoring, and emergency response protocols. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've provided excellent service in previous positions. Think of specific situations where you went above and beyond for clients or handled difficult situations with professionalism. This will highlight your interpersonal skills and commitment to customer satisfaction.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the standards expected of a Concierge Security Officer. A polished look not only boosts your confidence but also shows that you take the opportunity seriously.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with an emergency or managing access control. Practice your responses to these types of questions, focusing on your ability to remain calm under pressure and follow security protocols. This will demonstrate your readiness for the challenges of the job.
