Estate Senior Operations Lead

Join to apply for the Estate Senior Operations Lead role at OCS 3 days ago Be among the first 25 applicants Join to apply for the Estate Senior Operations Lead role at OCS Get AI-powered advice on this job and more exclusive features. About The Company OCS UK& Ireland is a leading facilities management company with 50,000+colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. About The Company OCS UK& Ireland is a leading facilities management company with 50,000+colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment. About The Role OCS are proudly delivering facilities management services to Shaftesbury Capital since 2009 and have recently expanded our portfolio to include services to the world famous Carnaby, Soho and Chinatown. The Estate Senior Operations Lead will be the ambassador and key figurehead for OCS Group on the Carnaby, Soho and Chinatown estates. They will be responsible for leading the team to deliver excellence through strategic direction, innovation, and stakeholder engagement. This is a senior role responsible for leading the delivery of all operational activities across this complex, dynamic and fast-paced destinations portfolio, to include overseeing the successful running of the facilities provision, to include but not limited to hard and soft services, health and safety compliance, landscaping, and events operations. Further Key Responsibilities Understand and successfully lead the contract, whilst identifying opportunities for growth, development and exceeding expectations Ensure compliance with operational KPI and SLAs, whilst delivering industry best practices and statutory obligations Lead a one-team culture across all services delivered, foster collaboration and joined up commitment to be best in class Effective line management of direct reports, ensuring each has strategic priorities, performance targets, regular appraisals, and succession planning, and focus on achieving excellence Identify, drive and deliver commercial cost savings benefits Risk management and mitigation in all aspects of the service delivery Work cross-functionally with senior leadership, guiding heads of department to deliver a compliant, operational asset and safe environment. Continual focus on driving new initiatives and promoting innovation, based on analysis of existing data and consistent review against best industry practice across all service lines Foster an environment where effective FM, M&E, Fabric, Cleaning, Landscaping and support functions can be managed and developed, including performance, delivery, scheduling, monitoring, reporting, selection and training. Take charge of P&L and commercial performance of contract including service charge processes Engage with the client regarding contract negotiations and contract change. Lead service charge budget planning and regularly review financial performance against budget Skills And Experience Extensive experience within TFM & estates management, ideally in a high-profile environment NEBOSH General Certificate, IOSH Managing Safely or SMSTS Significant and direct operational and stakeholder management experience within a complex customer facing environment Knowledge of industry best practice for financial contract management and commercial awareness A demonstrable track record in driving TFM innovation Understanding of strategic TFM matters that require a broad appreciation of service delivery within mixed-use environments Strong commercial awareness, confident management of a large value P&L and service charge budgets Have a well-balanced risk management approach and a willingness to challenge accepted methodologies. Understanding of laws, regulations and guidelines within the Facilities Management industry Strong confidence in self and ability to manage a challenging high footfall environment where expectations are of the highest standards Proven track record of developing and implementing strategies to increase efficiency and effectiveness Experience of leading a large, skilled service delivery team, bringing teams together collaboratively and achieving more Managing a large value P&L of 7m+ Experience of working with service charges How To Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at OCS by 2x Sign in to set job alerts for “Operations Lead” roles. 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