FM Account Manager in England

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role

Working Days: Monday - Friday 08:00 - 17:00

Main Purpose: Responsibility and accountable for the profitable and operational management and service delivery of the UCB Contract to meet the business and contract objectives. Create and sustain a cohesive, cost effective team for the service delivery of the UCB Contract. Interfacing with the Clients to ensure satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities. As a member of the SEBU management team, make a broad and powerful contribution across all aspects of the SEBU.

Duties & Responsibilities

• Preparation and execution of account management plans, operational programmes and PPM Planners.
• Create and sustain a cohesive, cost effective team for the delivery of contract under your control.
• Responsibility for all day to day management, control, co-ordination, execution of all operations under your control.
• Ensuring that project/minor works are completed on time, in budget and to the required quality levels.
• Carry out weekly reviews with your team to review PPM’s Planned v PPM’s Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs have been booked to the workorder.
• Client satisfaction and the quality of service provided.
• Ensuring, demonstrate, review and monitor compliance, to meet the expectation and needs of the Client, the organisational goals of the company and satisfy the requirements of IS0 9001, 14001, 50001 & OHSAS 18001.
• Productions of reports at regular intervals determined by contract, detailing physical and financial progress, including monitoring of specification by key performance indicators.
• Actively demonstrate performance utilising internal / external benchmarking processes to develop areas for continuous improvement.
• Provision of technical advice and problem solving function.
• Monitoring and professional oversight of all works to ensure satisfactory quality levels.
• Ensuring the availability of a 24 hour per day 365 days per year emergency on call service as required.
• Effective sourcing and utilisation of materials and subcontractors.
• Monitoring the quality of the work carried out by the workforce through random engineer audits and the on-going review of breakdowns.
• Management of OCS Technical Services staff on the account / contract delivery teams, ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
• Understanding contractual requirements and client expectations and ensuring that services are delivered to meet the contractual requirements and client expectations.
• Identifying opportunities for innovation and organic account growth.
• Working closely with other Account / Contract Managers to ensure consistency of best practice, standards and processes.
• Identifying training needs for your teams and ensure the performance management of subordinates that CPD are implemented.
• Managing appraisals and succession planning for staff within your teams.
• Manage and monitoring contractual key performance Indicators for operational performance and contractual compliance.
• Implement and manage a robust reporting and review process that give visibility of all issues, risks and performance for the contract under your control.
• Assisting with business development opportunities and ensuring that proposed solutions are operationally viable.
• Assist in the mobilisation of new contracts to comply with agreed scope and performance.
• Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control.
• Manage client relationship planning, development & networking to establish and maintain in-depth, long term relationships with budget holders, decision makers and sponsors.
• To directly manage mobile / static teams directly employed operatives and subcontractors when required.
• To increase the quality of output, customer satisfaction and maximising the effectiveness of resources.
• Full responsibility for all quality, environmental and health & safety issues at each of the sites for which you are responsible in compliance with company policies and arrangements including the effective closing out of QUEST audit action plans.
• Liaison with customers’ representatives at the tactical level so that the services may be delivered effectively.
• To focus on management level tasks and to ensure effective delegation of tasks to subordinates.
• 2nd line management of HR issues i.e. ensuring company policies are fully implemented.
• Ensuring compliance with contractual requirements.

Skills, Knowledge & Attributes

• FMCG Background with CI / Lean experience working in 24/7 Operations.
• Continuous Improvement (Lean/CI).
• Six Sigma & Statistical Methods.
• Maintain up to date and sound knowledge of industry best practices and developments in operational and facilities management.
• Sound technical knowledge of facilities and building services.
• Asset management and CMMS/CAFM.
• Communicating clearly, effectively and timeously with customers and colleagues alike.
• Demonstrating sound contract management capability and pro‑active attitude.
• Having excellent computer / IT skills.
• The ability to work under pressure and adhere to tight guidelines.
• Encourages the team to create solutions that go beyond the immediate needs to add value to the customer and business.
• Facilitates co‑operation and team thinking between team members.
• Openly and honestly expresses views and encourages others to do the same.
• Develops the team’s capability through giving constructive feedback, coaching and mentoring.
• Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers.
• ILM, IOSH, NEBOSH GC, welcomed but not essential as further training supplied.
• Prior experience & knowledge within Pharmaceutical industry would be of benefit but not essential.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.