At a Glance
- Tasks: Lead and innovate Assisted Travel services, ensuring compliance and enhancing passenger experience.
- Company: Join OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Enjoy career progression, professional development, and a supportive work environment.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact on passenger assistance while driving innovation in the aviation sector.
- Qualifications: Senior leadership experience in aviation or regulated services, with a focus on accessibility.
The predicted salary is between 60000 - 80000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.
About The Role
Predominantly Monday to Friday 09:00-17:30 with flexibility needed according to business requirements. This role will be subject to full vetting requirements in line with the CAA and Airport's ID centre.
Role Purpose
The General Manager – Assisted Travel is responsible for setting the strategic direction and future development of Assisted Travel services. The role ensures services are compliant with CAA standards, financially sustainable, and continuously improving to meet future passenger demand.
Key Responsibilities
- Lead the overall Assisted Travel strategy and future service model
- Ensure full CAA and regulatory compliance
- Oversee Assisted Travel performance against SLAs and service standards
- Develop long‑term workforce and planning strategies
- Drive operational and financial efficiency
- Lead innovation and improvement initiatives
- Manage senior stakeholder relationships (airport, airlines, regulators)
- Own Assisted Travel governance, risk, and assurance processes
- Champion passenger dignity, safety, and inclusion
Financial & Commercial
- Accountable for Assisted Travel budgets and cost control
- Balance service quality with productivity and efficiency
- Support business planning and future investment cases
People Leadership
- Build a strong, capable leadership team
- Support training, engagement, and retention
- Promote a positive safety and compliance culture
Skills & Experience
- Senior leadership experience in aviation, transport, or regulated services
- Good understanding of Assisted Travel or accessibility services
- Experience working with regulators and complex stakeholders
- Proven strategic and improvement leadership
- Strong communication and decision‑making skills
Success Measures
- Consistent CAA compliance
- Strong Assisted Travel performance and passenger satisfaction
- Stable workforce and effective planning
- Delivery of future improvement and innovation
- Introduce and embed the new Assisted Travel On‑Time Performance (OTP) measure to support ECAC guidance and airport punctuality objectives
- Use OTP insight to drive efficiency through innovation, including digital task management, demand forecasting, and smarter workforce deployment
On‑Time Performance (OTP) and Innovation Focus
The role is accountable for implementing and governing the Assisted Travel OTP measure in line with ECAC principles. This includes using performance data to improve punctuality, reduce handover delays, and deliver efficiencies through innovation without compromising passenger dignity, safety, or regulatory compliance.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
General Manager of Passenger Assistance in Edinburgh employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and employee growth are at the forefront. With a strong commitment to professional development, a diverse and inclusive culture, and a focus on passenger dignity and safety, employees can thrive in their roles while contributing to meaningful services in the aviation sector. The company's strategic location within the facilities management industry provides unique opportunities for collaboration with key stakeholders and the chance to lead impactful initiatives that enhance passenger experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager of Passenger Assistance in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at OCS UK & Ireland. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for Assisted Travel and how you can contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of General Manager. We want to hear about your leadership style and how you’ve driven innovation in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, sign up for job alerts so you never miss an opportunity that fits your skills.
We think you need these skills to ace General Manager of Passenger Assistance in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your senior leadership experience in aviation or regulated services, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the General Manager role. Share specific examples of how you've driven operational efficiency and compliance in previous roles.
Showcase Your Communication Skills:Since strong communication is vital for this role, ensure your application is clear and concise. We want to see how you can effectively engage with stakeholders and lead a team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of all candidates. Plus, you can sign up for job alerts while you're there!
How to prepare for a job interview at OCS
✨Know Your Stuff
Make sure you understand the Assisted Travel services and CAA compliance inside out. Research OCS UK & Ireland's current strategies and any recent innovations in passenger assistance. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, especially in regulated environments. Highlight your experience with stakeholder management and how you've driven operational efficiency.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific challenges related to Assisted Travel. Think about potential scenarios involving compliance issues or service improvements, and be ready to discuss your strategic approach to resolving them.
✨Emphasise Inclusion and Safety
Given the focus on passenger dignity and safety, be prepared to discuss how you would champion these values within the organisation. Share your thoughts on creating an inclusive environment and how you would ensure compliance without compromising service quality.
