Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Opportunities for professional development and career progression in a diverse workplace.
- Why this job: Be a vital part of a team that makes a real difference in retail security.
- Qualifications: Valid SIA License and strong observational skills required.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti‑social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
Customer Service
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De‑escalate confrontational situations calmly and professionally.
Compliance and Support
- Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer in Dunoon employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in Dunoon
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCS UK & Ireland's values and mission. This will help you align your answers with what they care about, showing that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to handle tricky situations with a calm and professional approach. Role-play with a friend or family member to get comfortable with de-escalating confrontations.
✨Tip Number 3
Be ready to showcase your observational skills! During the interview, share examples of how you've identified suspicious behaviour in the past. This will demonstrate your ability to keep the store safe and secure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, signing up for job alerts means you won't miss out on any future opportunities that fit your skills.
We think you need these skills to ace Retail Security Officer in Dunoon
Some tips for your application 🫡
Show Your Security Skills: Make sure to highlight your relevant experience and skills in security. Talk about any previous roles where you’ve had to handle difficult situations or monitor safety, as this will show us you’re a great fit for the Retail Security Officer role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re passionate about security and customer service!
Tailor Your Application: Take a moment to tailor your application to our company values - Trust, Respect, Unity, and Empowerment. Show us how you embody these values in your work and interactions, as this will resonate with our mission at OCS UK & Ireland.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts to stay updated on future opportunities!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like monitoring CCTV, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss how you would handle various situations. Think of examples where you've provided excellent customer service or de-escalated a confrontation. This will highlight your ability to maintain a safe environment while being approachable.
✨Demonstrate Your Observational Skills
The job requires strong observational skills, so come ready to discuss how you identify suspicious behaviour. You might want to share specific instances from your past experiences where your keen eye helped prevent an issue or ensured safety. This will reinforce your suitability for the role.
✨Align with Their Values
OCS UK & Ireland emphasises their TRUE values: Trust, Respect, Unity, and Empowerment. During the interview, try to weave these values into your responses. Share how you embody these principles in your work ethic and interactions, showing that you’re a great cultural fit for the company.
