At a Glance
- Tasks: Ensure safety while providing excellent customer service in a front-of-house role.
- Company: Join OCS, a leader in security services with a focus on inclusivity.
- Benefits: Flexible 12-hour shifts and a supportive work environment.
- Other info: Open to applicants from all backgrounds, fostering diversity in the workplace.
- Why this job: Make a difference by keeping clients and staff safe while engaging with people.
- Qualifications: Valid SIA Licence and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
OCS is seeking a professional and customer-focused Concierge Security Officer in Exeter. This role combines front-of-house responsibilities with ensuring a safe environment for clients and staff.
Key responsibilities include:
- Managing access control
- Monitoring CCTV
- Responding to incidents
Candidates must have a valid SIA Licence and a strong focus on customer service. Flexibility for 12-hour shifts, including days and nights is required. An inclusive work environment is offered, encouraging applications from all backgrounds.
Front-of-House Security Officer | 12‑hr Shifts, Customer Focus in Devon employer: OCS
OCS is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for those seeking meaningful employment in Exeter. With a strong emphasis on employee growth opportunities and a commitment to customer service excellence, OCS offers comprehensive training and development programmes, ensuring that all staff can thrive in their roles while contributing to a safe and welcoming environment for clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Security Officer | 12‑hr Shifts, Customer Focus in Devon
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at OCS or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your customer service skills during interviews. Remember, this role is all about making clients feel safe and welcome. Share specific examples of how you've handled tough situations with a smile!
✨Tip Number 3
Be ready for those 12-hour shifts! Flexibility is key, so let them know you’re up for the challenge. Maybe even mention your availability upfront to show you’re keen and committed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front-of-House Security Officer | 12‑hr Shifts, Customer Focus in Devon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond to ensure a great experience for clients, as this role is all about keeping our customers happy and safe.
Be Clear About Your Availability:Since the role involves 12-hour shifts, it’s super important to mention your flexibility in your application. Let us know if you’re available for both day and night shifts, so we can see how you fit into our schedule.
Highlight Relevant Qualifications:Don’t forget to include your valid SIA Licence in your application. This is a must-have for the role, so make it clear that you meet this requirement right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Front-of-House Security Officer. Familiarise yourself with access control procedures, CCTV monitoring, and incident response protocols. This will help you answer questions confidently and demonstrate your commitment to safety and customer service.
✨Showcase Your Customer Service Skills
Since this role emphasises customer focus, be prepared to share examples of how you've provided excellent service in previous positions. Think about specific situations where you went above and beyond for a client or resolved a conflict effectively. This will highlight your ability to maintain a safe yet welcoming environment.
✨Prepare for Shift Flexibility Questions
Given the requirement for 12-hour shifts, including nights and weekends, be ready to discuss your availability. If you have experience working flexible hours, mention it! If not, express your willingness to adapt and explain how you manage work-life balance during such shifts.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they handle incidents. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
