Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service and manage the Host Desk efficiently.
- Company: Join OCS, a top facilities management company with over 50,000 colleagues.
- Benefits: Enjoy professional development, career progression, and a diverse, inclusive work environment.
- Other info: Flexible working days and opportunities for growth await you!
- Why this job: Be part of a mission-driven team that values Trust, Respect, Unity, and Empowerment.
- Qualifications: Customer service experience and IT skills in Microsoft Office are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Desk Host role at OCS.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values – Trust, Respect, Unity, and Empowerment.
About the Role
Days of Working: Variable across the week
- Ensure excellent customer service is shown to all passengers
- Promptly answer the phone in a friendly and courteous manner
- Ensure Host Desk is manned at all times and arrange cover when required
- Ensure all Electric Mobility Aids (EMA) are tagged prior to going airside
Requirements
- Must have Right to Work in the UK
- You will be required to pass pre-employment screening, including 5 years of employee reference checking
- Previous customer service / reception experience is essential
- Experience using IT programmes such as Microsoft Outlook and Office programmes
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Additional information
Seniority level: Entry level
Employment type: Full-time
Job function: Design, Art/Creative, and Information Technology
Industries: Facilities Services
#J-18808-Ljbffr
Desk Host employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Host
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled challenging situations. This will show your potential employer that you're capable of providing excellent service, which is crucial for the Desk Host role.
✨Tip Number 3
Make sure to brush up on your IT skills, especially with Microsoft Outlook and Office programmes. Being proficient in these tools will not only help you in the role but also impress your interviewers.
✨Tip Number 4
Network with current or former employees of OCS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Desk Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Desk Host at OCS. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the key skills mentioned in the job description, such as customer service and IT proficiency. Use specific examples from your past experiences that demonstrate these abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention OCS's TRUE values and explain how you embody these values in your work ethic.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at OCS
✨Showcase Your Customer Service Skills
As a Desk Host, excellent customer service is key. Prepare examples from your previous experience where you provided outstanding service, resolved issues, or went the extra mile for customers.
✨Familiarise Yourself with the Company Values
OCS values Trust, Respect, Unity, and Empowerment. Be ready to discuss how you embody these values in your work and how they align with your personal beliefs.
✨Demonstrate IT Proficiency
Since the role requires using IT programmes like Microsoft Outlook and Office, brush up on your skills. Be prepared to discuss your experience with these tools and how you've used them effectively in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you had to manage difficult customers or unexpected challenges, and be ready to explain your thought process and actions.