At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Flexible shifts, inclusive workplace, and opportunities for personal growth.
- Other info: Diverse team culture that values every individual.
- Why this job: Be a key player in maintaining safety and security in retail.
- Qualifications: Valid SIA License and strong observational skills required.
The predicted salary is between 24000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Various working days, 6 out of 7 days. As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti‑social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De‑escalate confrontational situations calmly and professionally.
- Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer in Cwmbran employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where Retail Security Officers can thrive. With a strong commitment to employee growth and development, we provide comprehensive training and support, ensuring that our colleagues feel empowered and valued. Our TRUE values of Trust, Respect, Unity, and Empowerment foster a collaborative culture, making it a rewarding place to work in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Cwmbran
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCS UK & Ireland's values and mission. This will help you align your answers with their TRUE values of Trust, Respect, Unity, and Empowerment, showing them you're a perfect fit.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to provide excellent service while keeping an eye on security. Think of examples from your past experiences where you handled difficult situations calmly and professionally.
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you'd respond to various incidents or suspicious activities. This shows you can think on your feet and are proactive about safety and security.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track your progress and get you in front of the right people quickly.
We think you need these skills to ace Retail Security Officer in Cwmbran
Some tips for your application 🫡
Show Your Security Skills:Make sure to highlight your relevant experience and skills in security. Talk about your SIA license and any previous roles where you’ve had to handle difficult situations or monitor safety. We want to see how you can bring your expertise to our team!
Be Professional and Personable:As a Retail Security Officer, you'll need to balance being a strong security presence with providing excellent customer service. In your application, share examples of how you've successfully interacted with customers or de-escalated tense situations. We love a friendly face!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. Show us that you understand what we’re looking for and how you fit into our TRUE values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the company's TRUE values and think about how you can embody Trust, Respect, Unity, and Empowerment in your responses.
✨Showcase Your Observational Skills
During the interview, be ready to discuss specific examples where you've demonstrated strong observational skills. Think of situations where you identified suspicious behaviour or handled difficult situations calmly and professionally.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few mock incident reports to showcase your writing skills if asked.
✨Demonstrate Flexibility and Proactivity
Be prepared to discuss your availability and willingness to work varied shifts, including weekends and evenings. Highlight any past experiences where you took the initiative to ensure safety and security in a retail environment.
