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- Tasks: Contact customers for payment confirmations and resolve disputes.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Professional development, career progression, and a supportive work environment.
- Why this job: Make an impact in finance while working with inspiring colleagues.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Inclusive workplace that values diversity and offers growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‐winning services within facilities management, hard services, cleaning, security and catering.About The Role Key Responsibilities Communicating directly with our existing customers via phone and email to maximise cash collections by ensuring payment to contractual terms working to a monthly target as a teamBuilding and maintaining strong relationships with both external and internal customersConfident communication with customers and stakeholders via phone, teams and emailMaintaining accurate and up to date collection notes, payment promises and contact information within relevant systems and reportsWeekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriersTimely escalations and organised approach to resolving queries and disputesMonitoring and resolution of unallocated cashAbout You Applicants must have the right to work in the UK.Qualifications Prior Credit Control experience is not required for this role, training will be providedA background in customer services, sales, finance or administration would be beneficialMicrosoft Dynamics 365 experience is desirable but not essentialProven organisational skills and attention to detailExcellent communication skillsBasic Excel skillsWe are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Credit Controller employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company! Research OCS UK & Ireland and their TRUE values. When you understand their mission, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication, try role-playing with a friend. This will help you feel more confident when reaching out to customers for payment confirmations.
✨Tip Number 3
Stay organised! Use tools or apps to keep track of your follow-ups and notes. Being highly organised is key in credit control, and it’ll impress potential employers when you demonstrate this skill.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, signing up for job alerts means you won’t miss out on any other opportunities that pop up!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your credit control experience and any relevant software knowledge, like SAP or D365, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Credit Controller role. Share specific examples of how you've successfully managed customer payments or resolved disputes in the past.
Show Off Your Communication Skills: Since this role involves contacting customers, make sure your written application showcases your communication skills. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts while you're at it!
How to prepare for a job interview at OCS
✨Know Your Numbers
Before the interview, brush up on your credit control knowledge. Familiarise yourself with common metrics and processes in credit management, as well as any relevant experience you have with SAP or Microsoft D365. This will show that you're not just a good communicator but also someone who understands the financial side of things.
✨Practice Your Pitch
Since this role involves a lot of phone communication, practice how you would handle calls with customers. Prepare for potential scenarios where you might need to apply pressure for payment or resolve disputes. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Showcase Your Organisation Skills
Being highly organised is key in credit control. Bring examples of how you've managed records or handled multiple accounts in the past. You could even mention specific tools or methods you use to stay organised, which will demonstrate your proactive approach to managing tasks under pressure.
✨Embrace the TRUE Values
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Think of examples from your past experiences that align with these values. During the interview, weave these into your answers to show that you not only understand the company culture but are also a great fit for their team.